Scrum Assessment Discussion > Least effective way to facilitate PO-Team communication
I believe that a)c)and d) all have potential for improving communications, albeit each it very situational and subjective. There are many others that also may help.
I believe that "least productive" is owned outright by acting as a go-between. It not only suffers the potential for miscommunication (he said, she said), but removes responsibility from the Product Owner and Team to figure out how to communicate.
As a manager and parent, whenever I act as a go-between, it reduces the responsibility of the parties involved and opens the whole situation up to blame and lack of accountability.
I have not measured this, so it is just empirical, based on my whole life experience. If you can convince me otherwise, have at it.
Best,
Ken
a) Monitor communications between them.
b) Act as a go-between for them.
c) Teach the Team to talk in terms of business needs and objectives.
d) Teach the Product Owner about the technologies employed during the Sprints.
Ken Schwaber
During my PSM I assessment I had a couple of wrong answers (6 to be precise). For the most of them I can understand why they are qualified as wrong: (a) Some of my judgements are based upon the way I've practiced Scrum (since 2004) knowing that my practical situation makes me compromise sometimes. (b) I always want to lose as little time as possible, meaning that when I doubt I tend to go for intuition. Which made me indicate for 2 questions not the "all are correct" option but pick one concrete case (that appealed the most to me). -must admit though I had time enough as I completed the complete session in 25 minutes-
But the question: "Which technique is the least productive way for the ScrumMaster to ensure that the Team communicates effectively with the Product Owner?" is a bit too subjective as far as I'm concerned. Asking for the "least" almost automatically includes a portion of personal judgement. And I chose the answer that it makes no sense to try to teach the PO on technology, while the correct answer is that the SM should not try to act as a go-between. I absolutely agree that this is not a solution either, but wouldn't know on what 'evidence' it can be said that it is the least way.