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PSM I Exam paid, but received no password

Last post 08:15 pm April 16, 2018 by Scrum Support
6 replies
Martijn Ubbens
12:08 pm September 5, 2014

Hello,

I'v paid for the PSM I Exam this wednesday (Wed Sep 03 07:23:51 -0400 2014 according to the email I've received), but I didn't get a password yet. On thursday I've tried to contact you with the contact-page, but I did not hear from you.

Could you please send me a password, so I can take the Exam. Would be very appreciated.

Anonymous
12:44 pm September 5, 2014

Hello Martijn,

Thank you for your interest in Scrum and Scrum.org. We are sorry you are having trouble receiving your password. Your password was sent to you within minutes of your order confirmation on September 3rd. We received and replied to your original contact form, and then re-sent the password yesterday, September 4th. It appears you did not receive any messages being sent from us, and we believe the messages are being blocked on your end. Occasionally Scrum.org notification emails are caught in a spam filter due to network security or firewall settings, so we suggest adding support@scrum.org to your email client’s friendly contacts and safe-senders list in order to receive important communications from Scrum.org.

We tried calling you just a few minutes ago, but were unable to get the call to go through. If you would kindly email support@scrum.org with your order number and an alternative email address, we will be happy to get your password over to you.

Martijn Ubbens
02:19 pm September 5, 2014

I've received my password, it indeed appears to be a problem with a spam filter.
Thank you!

HEMANTH MURALI KAUNDINYA
06:23 am June 10, 2016

I too have the same issue. Can you please look into this. I have alrady sent an email to the Support team.

Anonymous
12:23 pm June 10, 2016

Hello Hemanth,

There was a typo in your email address when your order was being placed. We re-sent your assessment password to the correct address after you reached out to support@scrum.org. If you are unable to locate the email, please kindly double-check your spam folder.

Madan Kumar Muthu
04:59 pm April 14, 2018

Hi , I too am facing a similar issue. I paid for the assessment on 12th April 2018. Its been 2 days and i haven't received the password yet. i have checked the spam filters in my mailbox.

Scrum Support
08:15 pm April 16, 2018

Hello Madan,

There was a typo in your email address when your order was being placed. We re-sent your assessment password to the correct address after you reached out to support@scrum.org. If you are unable to locate the password, please kindly scroll down in the email you replied to and search for your order number - we saw the password within the thread when you wrote back to us.

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