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Error during verificiation of scrum.org account
Last Post 04 Mar 2013 07:04 AM by Patricia Kong. 6 Replies.
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Author Messages Not Resolved
Richard Maat
New Member
New Member
Posts:3
Richard Maat

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07 Dec 2012 02:44 AM
    This morning I tried to create an account on scrum.org in order to do my scrummaster exam. I created an account, but when I tried to verify it by clicking the link in the email they sent me, it said: 'Invalid verification code'. Anyone got the same error? I sent a mail to support@scrum.org and hope they'll fix it for me. I have until the 19th of December to do my exam.

    Or can I do my exam without a verified account? Anyone knows?

    Regards,

    Richard Maat,
    Netherlands
    Richard Maat
    New Member
    New Member
    Posts:3
    Richard Maat

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    07 Dec 2012 05:31 AM
    It's been solved by the scrum.org support team, thanks very much!
    Patricia Kong
    New Member
    New Member
    Posts:12
    Patricia Kong

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    07 Dec 2012 12:11 PM
    Hi Richard,
    Thanks for being patient. We are having some technical difficulties at the moment, so there were some people who experienced verification issues when logging into our site. Our support team tried to help everyone as quickly as possible.
    Patricia
    Gustavo Teixeira
    New Member
    New Member
    Posts:2
    Gustavo Teixeira

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    02 Feb 2013 04:59 PM
    Patricia, do you help me ?

    I have the same problem.

    Thanks.
    Patricia Kong
    New Member
    New Member
    Posts:12
    Patricia Kong

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    04 Feb 2013 04:36 AM
    Hi Gustavo,
    We checked your account, and you are authorized, so you should be able to log in to your account. Please email support@scrum.org with your problem, and they'll help you out as soon as possible.
    Best,
    Patricia
    Stefan Boog
    New Member
    New Member
    Posts:1
    Stefan  Boog

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    02 Mar 2013 06:42 AM
    Hello, not meaning to hijack this topic, but I seem to have the same problem: I registered my account, but never receiver my activation email (checked my spam folders and deleted items, but nothing in there).

    I can't seem to find an option to resend the verification email. Could someone help me out with this?

    Thanks!
    Patricia Kong
    New Member
    New Member
    Posts:12
    Patricia Kong

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    04 Mar 2013 07:04 AM
    Hi Stefan,
    Our support team should have taken care of your account. Please feel free to contact us with any new issues or questions at support@scrum.org.
    Best,
    Patricia
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