Andy Hiles
Agile Rocks
Languages
- English
Country
United KingdomReviews
What students say about Andy
Nov 28, 2022
PURE Quality
Steve and Andy are top class instructors who were very vigilant of time and the feeling of the group. They created an engaging and interactive class that had plenty of breaks at appropriate moments to allow us to digest the information provided.
Sep 22, 2022
Scrum Product Owner learnings
Very engaging course from the start. I particularly liked that a learning was shared and then we were separated into groups to go into an activity. On any online course it is easy to lose engagement over the course of the day. The breakout sessions ensured that engagement remained high throughout.
There were lots of opportunities to ask questions related to our own roles and circumstances.
There were a couple of times when we were a bit unsure of what the ask was in the breakout sessions. A bit more clarity on the Sprint Goal for our product would have been appreciated. We all got there but a bit of time was spent ensuring we all agreed what the ask was.
I am unsure if this is possible but an example of how best to use Scrum on a Waterfall funded and managed Programme would be beneficial.
My thanks again for accommodating my request to dip out of the course on the first day to meet a personal commitment.
Sep 20, 2022
A fantastic course learning scrum …
A fantastic course learning scrum in a down to earth, engaging, insightful and fun environment. Would 100% recommend this course.
Sep 19, 2022
Highly recommended workshop
The workshop is very well paces, and goes through a lot of information in an easy-to-digest way. Steve and Andy are friendly and welcoming, clearly knowledgable and really believe in what they teach.
Not only I've enjoyed the workshop, but I also passed the PSM1 based on what I learned on the course. Highly recommend!
Jul 22, 2022
Great course
Great course, from a complete novice to Scrum, Andy was awesome and explained in a way suited to all experiences.
Really enjoyed the course.
May 13, 2022
Enjoyable and engaging
Enjoyable and engaging
Steve and Andy ran a really good course with plenty of interactivity, and breakout sessions. Remote learning has become the norm over the last couple of years and this was an excellent example of how to do it well. The content was really well thought out and presented and I think all the delegates learned a great deal.
I was quite intense and perhaps would benefit from being perhaps half a day longer, but if you're willing to learn you will get a lot out of this.
Brilliant trainers and worht every penny. Thank you
May 13, 2022
Very thorough. Would Recommend 100%
Steve and Andy were passionate, knowledgable and very approachable in their approach to teaching.
The class was engaging, thought-provoking and has opened my eyes as to what Scrum really is.
Anyone that wants to gain their PSM-1 or just learn more about Scrum, I would highly recommend this class.
Mar 31, 2022
Great interactive and intensive course…
Great interactive and intensive course with good time to work with others from our company
Mar 28, 2022
Very good course well presented to keep…
Very good course well presented to keep students interested. Concern about how this will be implemented.
Mar 22, 2022
Engaging and well presented
Andy and Steve presented this course in a fantastic way. Delivering training remotely is not easy but both Steve and Andy made it engaging, this was certainly not death by Powerpoint.
This was delivered at a decent pace with regular breaks at just the right time. The material covered was relevant, highly informative, and focused on topic.
Mar 17, 2022
Professional Scrum Master Course
The Professional Scrum Master course was both thought provoking, engaging, and challenging one's understanding of the scrum master role. The course was excellently led by Steve Trapps and Andy Hiles.
Mar 9, 2022
Fantastic course
Fantastic course, really enjoyed it. Both trainers were equally professional in their delivery, and their knowledge examples and background experiences, helped my learning to be enjoyable.
Mar 7, 2022
A very enjoyable and educative course
A very enjoyable and educative course. The tandem between the trainers - Andy Hiles and Steve Trapp - in delivering the course content was excellent. They were both very knowledgeable and "switched on" on the subject matters discussed, giving real life examples, leveraged off their unique experiences in the product management industry
Mar 2, 2022
Brilliant course ran by Andy and Steve
Brilliant course ran by Andy and Steve, easily the best training course I've ever been on. Very interactive, everyone was fully engaged for the full two days. Would highly recommend.
Feb 21, 2022
Amazing training experience!
Amazing training experience!
Jan 26, 2022
Liked the way it was organised and…
Liked the way it was organised and presented. Very useful information and presented nicely. Session was more interactive the way we wanted. How this can be used in our organisation with alignment to our need was bit confusing. Overall it was delivered and taught efficiently.
Jan 18, 2022
It was an excellent and engaging class
It was an excellent and engaging class
Dec 20, 2021
Great Class
Great Class, Learnt a lot and had even more fun, very engaging and interactive, best one I've been in for a long time
Dec 16, 2021
Andy Hiles is a great tutor
Andy Hiles is a great tutor. I was worried that two full days of training via Zoom would be tiring, but Andy made the course fun and engaging, with lots of varied activities to keep everyone's energy levels up. Plus he has a knack for bringing the subject matter to life, providing real-world examples rather than theory.
Dec 15, 2021
The course was very captivating
The course was very captivating. We had challenging and fun exercises, lots of learning and our instructor(Andy Hiles) was very available to help with all the questions. For me, it was a fantastic two days of learning.
Dec 13, 2021
Awesome class with Andy and Steve
Awesome class with Andy and Steve, their depth of knowledge on Scrum master is outstanding. Would highly recommend them!
Dec 8, 2021
First class course
First class course - one of the best I have attended.
Good thought has gone into making this interactive and engaging.
My brain was fried at the end of the two days!
Dec 4, 2021
Steve and Andy did an incredible job on…
Steve and Andy did an incredible job on making the long days fly by with engaging visuals, collaborative exercises, and by never going too far into something without a break. This is how all online classes should be conducted, we used Mural which was a great visual tool that was fun to use, easy to follow along and allowed for ease of understanding. My favorite part of the course was that we did an exercise where we "mocked" a sprint and product as is we were in a real company. It was a perfect way to learn concepts in a real world way and this is how all learning should head towards. I am looking into getting more certifications is they are the ones doing it. I had a great time and just really respected the professionalism, dedication, and engagement you both brought.
Nov 19, 2021
Great experience and trainers
Steve and Andy are a great trainers team to join. Great spirit and dynamic, pretty amazing training concept, very interactive and inspiring. I love to recommend the PSMII course and the reasons are: have time to reflect and exchange valuable experiences across the different participants and trainers and learn from each other to make changes happen.
Nov 19, 2021
Steven Trapps and Andy Hiles delivered…
Steven Trapps and Andy Hiles delivered the course exceptionally. This course will benefit any new Scrum Master.
Nov 8, 2021
Excellence in a neat tidy package.
Andy and Steve provided a lot of interesting and helpful information in a fun and informal setting that made it easy to go through and understand the fundamentals of scrum and the more intricate side of scrum.
As time went on throughout the course, I found my appreciation and understanding for SCRUM improving and my appreciation for a good burger!
In addition to answering any and all questions about scrum as the course progressed, Steve and Andy never made you feel silly for asking questions and welcomed it at any point to make sure that we understand Scrum in a thorough and robust manner.
Oct 21, 2021
Incredible class
Incredible class. The content was delivered in a very engaging way and the workshop/roleplay session really helped hammer home the value of scrum
Oct 21, 2021
Highly recommended
I attended the two day Applying Professional Scrum class in October 2021 and was really impressed. Lots of effort had gone into to making the content dynamic and interactive, which made the information easier to absorb and remember. The two trainers, Steve Trapps and Andy Hiles were helpful, friendly and extremely knowledgable.
Oct 11, 2021
Great experience of the APS class
I took the APS class with Steve Trapps and Andy Hiles. As someone that has been on these type of things before, covering similar material, it was a breath of fresh air to find it extremely engaging, entertaining and educational.
It is a very thought through course with great real-world examples that force one to think further than the base material available in the Scrum guide. It truly stretches your knowledge and understanding of how best practice should look, making you question the work I am doing and how I might improve it for myself and the team I work with as soon as possible, not sure what more one could want!
Sep 30, 2021
I've really enjoyed the course
I've really enjoyed the course. It was dynamic and also very complete in many aspects. Bonus: Andy and Steve had real experience as a software engineers that was so helpful.
Sep 24, 2021
Excellent course ran by two of the nicest experts in Scrum
Steve and Andy ran a very well organised and most importantly, a fun and useful PSM course. The materials and activities really did expose us to what Scrum is really about and all concepts are presented in an easy to understand manner. The discussions with other peers were also invaluable and showed that the problems we encountered are not unique. Highly recommended course and I promise you that you will come out of it a better Scrum Master!
Aug 23, 2021
You will be glad you attended this class
I thoroughly enjoyed Andy Hiles and the PSK1 training. The two days are interactive, well facilitated, timely and incredibly thought-provoking and relevant. The input from the attendees and the views shared are very helpful and eye-opening. Also, the class, the structure and the material are very helpful for studying for the PSK I certification assessment.
Aug 19, 2021
Scrum with Kanban - Awesome Trainer
The Scrum with Kanban training with Andy Hiles was awesome. It's not always easy to do virtual courses well, but I couldn't have asked for more. The content was made exciting and interactive and kept all of the attendees engaged. I would definitely recommend joining one of his courses!
Aug 9, 2021
This was exactly the type of training I…
This was exactly the type of training I was looking for. Focused on the practical aspects of Kanban metrics and best practices augmenting the Scrum framework. I liked the approach in which Andy presented the topic and collaboration with other classmates. What mattered for me at the end were the real-life examples and cases studies shared among participants. I got great inspiration for improving my work as a Scrum Master working with my agile Teams and enabled me to successfully pass the PSK assessment.
Aug 5, 2021
Great training
Great training, trainer made it very interactive and interesting.
Aug 4, 2021
Educational and Enjoyable
Educational and Enjoyable
Andy is really adept in coaching and has a solid grasp on the topics related to Agility, Scrum, Kanban. The 2 days session was really enjoyable and at the same time, thanks to Andy's preparation beforehand, an amazing learning experience. Not only i learnt about how to better implement kanban with scrum but also clarified many of the practical hiccups that i normally encounter while leading software delivery teams.
Thanks a lot Andy!
Jul 16, 2021
Excellent Course, Superb Trainers!
Excellent 2 day training for Professional Scrum Master, Andy and Steve were superb in the delivery and taking us through the training with lots of personal references and stories. Although this was a 2 day training course all on Teams, it didn't feel like you were just sat on Teams all day, very engaging and inclusive, allowing for some really good collaboration with the whole team. Highly recommend.
Jul 12, 2021
A great remote course on Scrum from…
A great remote course on Scrum from Steve and Andy. This was one of the best paced, most engaging courses I've ever been on, in-person or remote. Having the two trainers really kept the energy levels up. The creative use of break out rooms in Zoom worked brilliantly and meant that the participants weren't always just listening or talking to the same people. And Steve and Andy's use of Mural for collabortaion worked very well. Recommended.
Jul 8, 2021
Great course & trainers
The Professional Scrum Product Owner course, facilitated by Andy & Steve was a fantastic couple of days learning. Prior to this I had various different experiences of what I thought or had been told was Scrum, but Andy & Steve helped clarify the framework, roles and application. I'd recommend the course to anyone thinking of developing their understanding or any organisation that is trying to deliver better products to customers.
May 26, 2021
Scrum feedback
I thought the way both instructors engaged the whole class & ran in a virtual world was brilliant and really enjoyed the course.
May 21, 2021
Great class
Great class: very interactive learning, fun and with a lot of practical activities even in an online based session.
Andy and Steve are really keeping you focussed and engaged through the day making the lesson interesting and dynamic.
Highly recommend!!
May 20, 2021
This was a virtual Teams class
This was a virtual class held through Teams (2021 you know). I was very pleased with how interactive it was and the level of presentation. 2 days went extremely fast and contained good amount of information. Being a Scrum Master needs of course much more than that, but this is really a good start. Thank you Andy and Steve.
May 20, 2021
This course was great!
This course was great!
Steve and Andy have a great rapport with each other which they quickly extend to all of those attending. The lively chat between the two of them creates a great atmosphere for learning and makes them both really easy to ask any questions you may have.
They have honed this course for remote learning, with frequent breaks and great interactive material and activities.
I would recommend this course to anyone, but especially if you want to get started with Scrum.
May 16, 2021
Steve and Andy are fantastic trainers
Steve and Andy are fantastic trainers, agreat blend of professionally excellent and personable they made the two day course fly by. Steve and Andy kept the course engaging over Zoom and we're considerate of our needs as participants (i.e breaks). Two days after the course I took the PSM1 course and passed so I couldn't recommend them enough.
May 16, 2021
Great workshop, I'd highly recommend!
Steve and Andy did a great job, not only of walking through all the parts key to Scrum but also coaching how to go on and apply it. Really interesting workshop with a good mix of taught elements, interactivity, and challenging participants understanding. I'd highly recommend attending one of their classes, and would love to take another in the future!
May 8, 2021
Very informative and interactive course…
Very informative and interactive course with an engaging format
May 5, 2021
Excellent refresher training with the added bonus of cross-team experience sharing
The course was entertaining, engaging and with the multiple break outs a good opportunity to share and compare experiences across our multiple teams and accountabilities. I'm glad I have been a participant of this training.
Apr 30, 2021
The training was fantastic
The training was fantastic, interactive, informative and no matter what experience you had with Scrum, agile or PO the training offered something. Steve and Andy clearly have bags of experience, so are teaching from a base of doing and understanding, which just made the course run so well, the additional insights they could give through experience really helped hammer home the messages.
Thank you!
Apr 21, 2021
Good overview of Scrum
The class was good overview of the current Scrum fundamentals. Went well with hosting this a virtual class. Great use of the virtual tools.
Apr 9, 2021
Interactive
Interactive, Precise and Fun Course!
I had the pleasure of attending the PSM I course that was led by Andy Hiles and Steve Trapps. They are like peas in a pod, working together in such harmony that it seemed like a well directed play :) They truly went out of their way to engage, interact and help us understand the key concepts behind Scrum and the role of the Scrum Master. I've heard from colleagues that this course was one of the BEST ones they have attended till date, and I concur with them.
Even though the 2 days were completely virtual, I was never bored even for a moment. The breaks were accurate and timeboxed to perfection. The content delivery was spot on, all I had to do was to go through the Scrum guide, refer to the classroom notes before taking the assessment. I passed at the first attempt!
Kudos to you two! Keep doing what you are doing :)
Apr 8, 2021
Find it useful and learned a lot...
Andy was a great trainer and the way he delivered the course was amazing. Lot of activities with some great examples to learn and deal in the different situations.
Good material to get the right benefit from it.
Apr 6, 2021
An excellent course
An excellent course, some great ideas and resources to help to implement some of the concepts taught. This is a very practical course with very little 'talk and chalk' and loads of exercises and discussion to bring home the concepts and explore the challenges that they throw up. I would recommend this to anyone looking to take their teams to the next level of continuous predictable delivery of value.
Apr 5, 2021
An excellent course, well facilitated! (dispite zoom hiccups!)
An excellent, engaging 2 day course where the fundamentals of Kanban and Scrum are laid bare and taught in an engaging way.
Recommended for anyone who is already on their Scrum and Agile journey, it's a really helpful eye opener.
Mar 7, 2021
Fantastic trainer & perfect way to start learning about SCRUM
The course was the perfect introduction to SCRUM and even if the topic can seem quite broad, the trainer (Andy Hiles) did a fantastic job expanding on the meaning of all concepts, using real-life examples, highly knowledgeable delivery and also visual materials (Drawings). All in al I can say that the 2 days flew by and it was a very enjoyable experience. Would highly recommend it.
Feb 23, 2021
Great course, really complete with real life examples and practice !
Really enjoyed the real life examples, software and not software related, and the possibility to test scrum principles through sprint, sprint review etc.
Feb 22, 2021
Excellent course
Excellent course, energetic and engaging and useful practical examples to bring to life your learning and to apply to your working context (also helped pass the exam :-))
Jan 28, 2021
Fantastic - 10/10
This has been one of the best training seminars I have ever attended! Andy & Steve combined their vast wealth of professional knowledge with a great sense of joviality and a captivating teaching style that kept their audience engaged. All of this was achieved via Webex, which really goes to show how good Andy & Steve are. They successfully overcame technology barriers and delivered the training better online than many courses I've experienced face to face.
Jan 24, 2021
Highly Recommended!!!
I attended an online Professional Product Owner class with Andy Hiles in January 2021. I would highly recommend this class to both experienced and new Product Owners. Andy is an extremely accomplished trainer who uses a variety of tools and techniques to ensure the course is both relevant and engaging. He encouraged all the attendees to participate with both questions or real life examples which served to reinforce the course content. I would not hesitate to attend another of Andy’s classes if given the chance.
Dec 16, 2020
Wonderful experience
Great experience and amazing tactics by Andy and Steve.
Dec 8, 2020
Andy and Steve did a great job!
Andy and Steve were great delivering their PSM course, I definitely learned a lot and they managed to keep me hooked every second of those two intense days. Thank you!
Dec 5, 2020
Both the trainer are energetic and…
Both the trainer are energetic and active , kept everyone involved throughout the training duration
Nov 12, 2020
PSM2 with Steve Trapps and Andy Hiles
Steve and Andy were absolutely brilliant. It was a well laid out interactive course. I learnt more on everything I already know which was fantastic. Highly recommend Steve and Andy...
Nov 10, 2020
Excellent Course, thoroughly enjoyed!
Thoroughly enjoyed my PSM 1 course, which was lead by Steve + Andy. The course was interactive, fun, and allowed to meet new people and discuss different experiences of scrum use in current day to day organisations which I found to be a real benefit.
Steve + Andy really got across the importance and benefits of scrum, and even despite being a virtual online class, it was still interactive and I still feel that I got the same knowledge from the class as I would have done in person. This was originally a concern for me, however having been on the course, I would happily sign up for a virtual course again.
This was the first scrum.org certification that I have obtained, but due to the teaching style, and nature of the course it won't be the last. Looking forward to the next course!
Nov 9, 2020
Engaging, interactive and really solidified the scrum theory for me!
Engaging, interactive and really solidified the scrum theory for me! The digital experience was great and I found both Steve and Andy to be extremely knowledgable and helpful throughout the two day course. I would highly recommend this course to scrum masters , or anyone working with scrum , I found it highly valuable!
Oct 1, 2020
PSPO cert. course with Steve and Andy
I attended the virtual training with Steve and Andy in mid-September 2020. The course - and its delivery - surpassed any expectations I had. I do believe that my learnings here aided in my passing of the PSPOI certificate on the first go!
Both Andy and Steve are highly knowledgeable, professional and easy-going, which made for a very relaxed, yet intense, working environment. With many real life examples and exercises, the time seemed to fly by.
I left full equipped with knowledge & tools to immediately implement them into my work (as a Product Owner) and to pass the certificate.
Fantastic course - highly recommend both the course and the instructors.
Aug 19, 2020
An excellent course
An excellent course. Andy was a great and encouraging trainer.
Jul 5, 2020
The course was excellent and covered…
The course was excellent and covered all areas required in for me to understand SCRUM and successfully pass the PSPO certification exam. Despite the course being remote due to COVID-19 restrictions, the tools used made it incredibly interactive and fun.
May 16, 2020
PSM & PSPO course May 2020
PSM & PSPO course May 2020
Due to Covid-19 the course I attended was held over zoom, this did not in any way take away from the excellent training Steve and Andy provided. The course was enaging, fun and very informative.
Steve and Andy ensured everyone was engaged and the use of activities and breakout rooms gave the perfect opportunity to talk to other attendees and further my understanding of the course material.
I would highly recommend Steve and Andy and would love to join another of their courses in the future.
May 15, 2020
We had to take this class virtually due…
We had to take this class virtually due to being in lockdown but this didn't hamper the course one bit. Steve & Andy ran it really well, kept the pace good throughout, always checked on people to make sure everything was understood & made it fun. I'd thoroughly recommend taking this course & using these guys!
May 14, 2020
Excellent course
Excellent course, delivered brilliantly via an online class. I was really nervous about doing the course online however Steve and Andy made it really interactive and enjoyable while still covering everything we needed to know.
Apr 1, 2020
Highly Recommended
In these strange times I attended a Profession Scrum Master I course in a virtual setting. This in no way diminished the quality of the course. Steve and Andy obviously worked hard to make this as interactive as an in person count and succeeded. The content was well delivered and Steve and Andy are very experienced and very knowledgeable.
The course itself is very good. Well structured and certainly makes thinking and interacting a neccessity. Being new to Scrum my knowledge has grown a lot and I've got ideas and techniques to take back to my work place.
Feb 25, 2020
Andy is an amazing human and a…
Andy is an amazing human and a fantastic trainer. He brought great insight, depth, breadth from he’s professional and personal experiences and fun to the Professional Scrum Master training. I got so much out of it and throughly enjoyed it. I will absolutely recommend scrum.org moving forwards.
Feb 24, 2020
PSM Feedback
Great trainer and class mates. Excellent pace of tuition and really enjoyed the course. Poor classroom facility and no air con which made the 2 days difficult at times
Jan 23, 2020
Fantastic and thought provoking
I thought the training was excellent. It was well planned, interactive, thought provoking and was expertly delivered and presented by Andy and Jemma who were both friendly and excellent in engaging the class.
Nov 21, 2019
One of the best courses I have been on
One of the best courses I have been on. Really interactive and the content was delivered very visually with actions and participation. Worlds apart from slideshows and reading. The trainer could link through to real world experience and created a very open environment for us to question and challenge. Would recommend this course.
Nov 13, 2019
PSK with Andy and Steve - brilliant experience.
I had a blast on my PSK course with Andy Hiles and Steve Trapp. As someone with less Scrum experience than some of the other attendees, I was made to feel welcome and the course content remained accessible throughout. Both instructors clearly enjoyed working together and worked hard to ensure that the group was cohesive and engaged throughout.
Sep 19, 2019
Professional Scrum Product Owner Course
I attended the Professional Scrum Product Owner training course and it was really informative, well organised and an enjoyable course. The pace ensured we covered everything in enough detail and the exercises ensured it was engaging throughout. The trainers real life examples really helped to create discussion on the practicalities and challenges. Thank you.
Sep 18, 2019
Steve and Andy were awesome
Steve and Andy complimented each others skills perfectly and I've returned to work with a strong drive to push forward with the scrum mindset. Absolutely recommend it to anyone interested in the world of Scrum.
Jul 24, 2019
I now understand how kanban works with scrum...Andy is a brilliant trainer!
The course was great it put all the theory to the practice and has also highlighted areas we can improve our scrums teams ways of working such as reviewing our definition of work flow and implementing policies at each stage rather than as a whole. It also helped me understand what the different metrics are and how we can utilise these. Andy is extremely knowledgeable and has great training technique. HIGHLY RECOMMENDED!
Jun 5, 2019
Professional Scrum Master
Great fast paced and relevant training.
May 30, 2019
Fantastic 2 days on the Professional…
Fantastic 2 days on the Professional Scum Master 1 course.
You get an in-depth view of the scrum framework and a wider appreciation of the language and terminologies used. Great interaction with other attendees in an enjoyable and professional environment thanks to Andy (Hills) and QA.
Came away informed and enthused
May 29, 2019
Top rate teacher and coach
Top rate teacher and coach. A very valuable course taking Scrum to the next level. Highly recommended.
Mar 25, 2019
Great content and practical exercises…
Great content and practical exercises delivered in a really engaging style. Andy and Steve worked hard to go beyond the core subject and make it accessible to all levels of experience in the room. Thoroughly recommended!
Mar 9, 2019
Class was very informative and coverage…
Class was very informative and coverage was good
Social Media
About Andy
Andy Hiles is a highly experienced Professional Scrum Trainer with Scrum.org and a Professional Kanban Trainer with Pro Kanban.
Andy's career has taken him on a journey from late 90’s web development through professional organisations such as Nokia and IBM to now, where Andy is a professional trainer, coach and consultant. Along the way Andy learned XP, Scrum and Kanban ‘hands-on’, through leading teams of people developing complicated solutions in complex product and service delivery environments.
Andy now works with teams of people at every level to help them work smarter towards achieving their goals. Whether that's through professional personal and group coaching; or coaching Kanban with Professional Scrum, it's always based upon client and customer outcomes in mind.
Andy also has a family with two little boys and a dog called Rocky in Bristol, as you can well imagine, that keeps him pretty busy one way or another.
What students say about Andy
Nov 28, 2022
PURE Quality
Steve and Andy are top class instructors who were very vigilant of time and the feeling of the group. They created an engaging and interactive class that had plenty of breaks at appropriate moments to allow us to digest the information provided.
Sep 22, 2022
Scrum Product Owner learnings
Very engaging course from the start. I particularly liked that a learning was shared and then we were separated into groups to go into an activity. On any online course it is easy to lose engagement over the course of the day. The breakout sessions ensured that engagement remained high throughout.
There were lots of opportunities to ask questions related to our own roles and circumstances.
There were a couple of times when we were a bit unsure of what the ask was in the breakout sessions. A bit more clarity on the Sprint Goal for our product would have been appreciated. We all got there but a bit of time was spent ensuring we all agreed what the ask was.
I am unsure if this is possible but an example of how best to use Scrum on a Waterfall funded and managed Programme would be beneficial.
My thanks again for accommodating my request to dip out of the course on the first day to meet a personal commitment.
Sep 20, 2022
A fantastic course learning scrum …
A fantastic course learning scrum in a down to earth, engaging, insightful and fun environment. Would 100% recommend this course.
Sep 19, 2022
Highly recommended workshop
The workshop is very well paces, and goes through a lot of information in an easy-to-digest way. Steve and Andy are friendly and welcoming, clearly knowledgable and really believe in what they teach.
Not only I've enjoyed the workshop, but I also passed the PSM1 based on what I learned on the course. Highly recommend!
Jul 22, 2022
Great course
Great course, from a complete novice to Scrum, Andy was awesome and explained in a way suited to all experiences.
Really enjoyed the course.
May 13, 2022
Enjoyable and engaging
Enjoyable and engaging
Steve and Andy ran a really good course with plenty of interactivity, and breakout sessions. Remote learning has become the norm over the last couple of years and this was an excellent example of how to do it well. The content was really well thought out and presented and I think all the delegates learned a great deal.
I was quite intense and perhaps would benefit from being perhaps half a day longer, but if you're willing to learn you will get a lot out of this.
Brilliant trainers and worht every penny. Thank you
May 13, 2022
Very thorough. Would Recommend 100%
Steve and Andy were passionate, knowledgable and very approachable in their approach to teaching.
The class was engaging, thought-provoking and has opened my eyes as to what Scrum really is.
Anyone that wants to gain their PSM-1 or just learn more about Scrum, I would highly recommend this class.
Mar 31, 2022
Great interactive and intensive course…
Great interactive and intensive course with good time to work with others from our company
Mar 28, 2022
Very good course well presented to keep…
Very good course well presented to keep students interested. Concern about how this will be implemented.
Mar 22, 2022
Engaging and well presented
Andy and Steve presented this course in a fantastic way. Delivering training remotely is not easy but both Steve and Andy made it engaging, this was certainly not death by Powerpoint.
This was delivered at a decent pace with regular breaks at just the right time. The material covered was relevant, highly informative, and focused on topic.
Mar 17, 2022
Professional Scrum Master Course
The Professional Scrum Master course was both thought provoking, engaging, and challenging one's understanding of the scrum master role. The course was excellently led by Steve Trapps and Andy Hiles.
Mar 9, 2022
Fantastic course
Fantastic course, really enjoyed it. Both trainers were equally professional in their delivery, and their knowledge examples and background experiences, helped my learning to be enjoyable.
Mar 7, 2022
A very enjoyable and educative course
A very enjoyable and educative course. The tandem between the trainers - Andy Hiles and Steve Trapp - in delivering the course content was excellent. They were both very knowledgeable and "switched on" on the subject matters discussed, giving real life examples, leveraged off their unique experiences in the product management industry
Mar 2, 2022
Brilliant course ran by Andy and Steve
Brilliant course ran by Andy and Steve, easily the best training course I've ever been on. Very interactive, everyone was fully engaged for the full two days. Would highly recommend.
Feb 21, 2022
Amazing training experience!
Amazing training experience!
Jan 26, 2022
Liked the way it was organised and…
Liked the way it was organised and presented. Very useful information and presented nicely. Session was more interactive the way we wanted. How this can be used in our organisation with alignment to our need was bit confusing. Overall it was delivered and taught efficiently.
Jan 18, 2022
It was an excellent and engaging class
It was an excellent and engaging class
Dec 20, 2021
Great Class
Great Class, Learnt a lot and had even more fun, very engaging and interactive, best one I've been in for a long time
Dec 16, 2021
Andy Hiles is a great tutor
Andy Hiles is a great tutor. I was worried that two full days of training via Zoom would be tiring, but Andy made the course fun and engaging, with lots of varied activities to keep everyone's energy levels up. Plus he has a knack for bringing the subject matter to life, providing real-world examples rather than theory.
Dec 15, 2021
The course was very captivating
The course was very captivating. We had challenging and fun exercises, lots of learning and our instructor(Andy Hiles) was very available to help with all the questions. For me, it was a fantastic two days of learning.
Dec 13, 2021
Awesome class with Andy and Steve
Awesome class with Andy and Steve, their depth of knowledge on Scrum master is outstanding. Would highly recommend them!
Dec 8, 2021
First class course
First class course - one of the best I have attended.
Good thought has gone into making this interactive and engaging.
My brain was fried at the end of the two days!
Dec 4, 2021
Steve and Andy did an incredible job on…
Steve and Andy did an incredible job on making the long days fly by with engaging visuals, collaborative exercises, and by never going too far into something without a break. This is how all online classes should be conducted, we used Mural which was a great visual tool that was fun to use, easy to follow along and allowed for ease of understanding. My favorite part of the course was that we did an exercise where we "mocked" a sprint and product as is we were in a real company. It was a perfect way to learn concepts in a real world way and this is how all learning should head towards. I am looking into getting more certifications is they are the ones doing it. I had a great time and just really respected the professionalism, dedication, and engagement you both brought.
Nov 19, 2021
Great experience and trainers
Steve and Andy are a great trainers team to join. Great spirit and dynamic, pretty amazing training concept, very interactive and inspiring. I love to recommend the PSMII course and the reasons are: have time to reflect and exchange valuable experiences across the different participants and trainers and learn from each other to make changes happen.
Nov 19, 2021
Steven Trapps and Andy Hiles delivered…
Steven Trapps and Andy Hiles delivered the course exceptionally. This course will benefit any new Scrum Master.
Nov 8, 2021
Excellence in a neat tidy package.
Andy and Steve provided a lot of interesting and helpful information in a fun and informal setting that made it easy to go through and understand the fundamentals of scrum and the more intricate side of scrum.
As time went on throughout the course, I found my appreciation and understanding for SCRUM improving and my appreciation for a good burger!
In addition to answering any and all questions about scrum as the course progressed, Steve and Andy never made you feel silly for asking questions and welcomed it at any point to make sure that we understand Scrum in a thorough and robust manner.
Oct 21, 2021
Incredible class
Incredible class. The content was delivered in a very engaging way and the workshop/roleplay session really helped hammer home the value of scrum
Oct 21, 2021
Highly recommended
I attended the two day Applying Professional Scrum class in October 2021 and was really impressed. Lots of effort had gone into to making the content dynamic and interactive, which made the information easier to absorb and remember. The two trainers, Steve Trapps and Andy Hiles were helpful, friendly and extremely knowledgable.
Oct 11, 2021
Great experience of the APS class
I took the APS class with Steve Trapps and Andy Hiles. As someone that has been on these type of things before, covering similar material, it was a breath of fresh air to find it extremely engaging, entertaining and educational.
It is a very thought through course with great real-world examples that force one to think further than the base material available in the Scrum guide. It truly stretches your knowledge and understanding of how best practice should look, making you question the work I am doing and how I might improve it for myself and the team I work with as soon as possible, not sure what more one could want!
Sep 30, 2021
I've really enjoyed the course
I've really enjoyed the course. It was dynamic and also very complete in many aspects. Bonus: Andy and Steve had real experience as a software engineers that was so helpful.
Sep 24, 2021
Excellent course ran by two of the nicest experts in Scrum
Steve and Andy ran a very well organised and most importantly, a fun and useful PSM course. The materials and activities really did expose us to what Scrum is really about and all concepts are presented in an easy to understand manner. The discussions with other peers were also invaluable and showed that the problems we encountered are not unique. Highly recommended course and I promise you that you will come out of it a better Scrum Master!
Aug 23, 2021
You will be glad you attended this class
I thoroughly enjoyed Andy Hiles and the PSK1 training. The two days are interactive, well facilitated, timely and incredibly thought-provoking and relevant. The input from the attendees and the views shared are very helpful and eye-opening. Also, the class, the structure and the material are very helpful for studying for the PSK I certification assessment.
Aug 19, 2021
Scrum with Kanban - Awesome Trainer
The Scrum with Kanban training with Andy Hiles was awesome. It's not always easy to do virtual courses well, but I couldn't have asked for more. The content was made exciting and interactive and kept all of the attendees engaged. I would definitely recommend joining one of his courses!
Aug 9, 2021
This was exactly the type of training I…
This was exactly the type of training I was looking for. Focused on the practical aspects of Kanban metrics and best practices augmenting the Scrum framework. I liked the approach in which Andy presented the topic and collaboration with other classmates. What mattered for me at the end were the real-life examples and cases studies shared among participants. I got great inspiration for improving my work as a Scrum Master working with my agile Teams and enabled me to successfully pass the PSK assessment.
Aug 5, 2021
Great training
Great training, trainer made it very interactive and interesting.
Aug 4, 2021
Educational and Enjoyable
Educational and Enjoyable
Andy is really adept in coaching and has a solid grasp on the topics related to Agility, Scrum, Kanban. The 2 days session was really enjoyable and at the same time, thanks to Andy's preparation beforehand, an amazing learning experience. Not only i learnt about how to better implement kanban with scrum but also clarified many of the practical hiccups that i normally encounter while leading software delivery teams.
Thanks a lot Andy!
Jul 16, 2021
Excellent Course, Superb Trainers!
Excellent 2 day training for Professional Scrum Master, Andy and Steve were superb in the delivery and taking us through the training with lots of personal references and stories. Although this was a 2 day training course all on Teams, it didn't feel like you were just sat on Teams all day, very engaging and inclusive, allowing for some really good collaboration with the whole team. Highly recommend.
Jul 12, 2021
A great remote course on Scrum from…
A great remote course on Scrum from Steve and Andy. This was one of the best paced, most engaging courses I've ever been on, in-person or remote. Having the two trainers really kept the energy levels up. The creative use of break out rooms in Zoom worked brilliantly and meant that the participants weren't always just listening or talking to the same people. And Steve and Andy's use of Mural for collabortaion worked very well. Recommended.
Jul 8, 2021
Great course & trainers
The Professional Scrum Product Owner course, facilitated by Andy & Steve was a fantastic couple of days learning. Prior to this I had various different experiences of what I thought or had been told was Scrum, but Andy & Steve helped clarify the framework, roles and application. I'd recommend the course to anyone thinking of developing their understanding or any organisation that is trying to deliver better products to customers.
May 26, 2021
Scrum feedback
I thought the way both instructors engaged the whole class & ran in a virtual world was brilliant and really enjoyed the course.
May 21, 2021
Great class
Great class: very interactive learning, fun and with a lot of practical activities even in an online based session.
Andy and Steve are really keeping you focussed and engaged through the day making the lesson interesting and dynamic.
Highly recommend!!
May 20, 2021
This was a virtual Teams class
This was a virtual class held through Teams (2021 you know). I was very pleased with how interactive it was and the level of presentation. 2 days went extremely fast and contained good amount of information. Being a Scrum Master needs of course much more than that, but this is really a good start. Thank you Andy and Steve.
May 20, 2021
This course was great!
This course was great!
Steve and Andy have a great rapport with each other which they quickly extend to all of those attending. The lively chat between the two of them creates a great atmosphere for learning and makes them both really easy to ask any questions you may have.
They have honed this course for remote learning, with frequent breaks and great interactive material and activities.
I would recommend this course to anyone, but especially if you want to get started with Scrum.
May 16, 2021
Steve and Andy are fantastic trainers
Steve and Andy are fantastic trainers, agreat blend of professionally excellent and personable they made the two day course fly by. Steve and Andy kept the course engaging over Zoom and we're considerate of our needs as participants (i.e breaks). Two days after the course I took the PSM1 course and passed so I couldn't recommend them enough.
May 16, 2021
Great workshop, I'd highly recommend!
Steve and Andy did a great job, not only of walking through all the parts key to Scrum but also coaching how to go on and apply it. Really interesting workshop with a good mix of taught elements, interactivity, and challenging participants understanding. I'd highly recommend attending one of their classes, and would love to take another in the future!
May 8, 2021
Very informative and interactive course…
Very informative and interactive course with an engaging format
May 5, 2021
Excellent refresher training with the added bonus of cross-team experience sharing
The course was entertaining, engaging and with the multiple break outs a good opportunity to share and compare experiences across our multiple teams and accountabilities. I'm glad I have been a participant of this training.
Apr 30, 2021
The training was fantastic
The training was fantastic, interactive, informative and no matter what experience you had with Scrum, agile or PO the training offered something. Steve and Andy clearly have bags of experience, so are teaching from a base of doing and understanding, which just made the course run so well, the additional insights they could give through experience really helped hammer home the messages.
Thank you!
Apr 21, 2021
Good overview of Scrum
The class was good overview of the current Scrum fundamentals. Went well with hosting this a virtual class. Great use of the virtual tools.
Apr 9, 2021
Interactive
Interactive, Precise and Fun Course!
I had the pleasure of attending the PSM I course that was led by Andy Hiles and Steve Trapps. They are like peas in a pod, working together in such harmony that it seemed like a well directed play :) They truly went out of their way to engage, interact and help us understand the key concepts behind Scrum and the role of the Scrum Master. I've heard from colleagues that this course was one of the BEST ones they have attended till date, and I concur with them.
Even though the 2 days were completely virtual, I was never bored even for a moment. The breaks were accurate and timeboxed to perfection. The content delivery was spot on, all I had to do was to go through the Scrum guide, refer to the classroom notes before taking the assessment. I passed at the first attempt!
Kudos to you two! Keep doing what you are doing :)
Apr 8, 2021
Find it useful and learned a lot...
Andy was a great trainer and the way he delivered the course was amazing. Lot of activities with some great examples to learn and deal in the different situations.
Good material to get the right benefit from it.
Apr 6, 2021
An excellent course
An excellent course, some great ideas and resources to help to implement some of the concepts taught. This is a very practical course with very little 'talk and chalk' and loads of exercises and discussion to bring home the concepts and explore the challenges that they throw up. I would recommend this to anyone looking to take their teams to the next level of continuous predictable delivery of value.
Apr 5, 2021
An excellent course, well facilitated! (dispite zoom hiccups!)
An excellent, engaging 2 day course where the fundamentals of Kanban and Scrum are laid bare and taught in an engaging way.
Recommended for anyone who is already on their Scrum and Agile journey, it's a really helpful eye opener.
Mar 7, 2021
Fantastic trainer & perfect way to start learning about SCRUM
The course was the perfect introduction to SCRUM and even if the topic can seem quite broad, the trainer (Andy Hiles) did a fantastic job expanding on the meaning of all concepts, using real-life examples, highly knowledgeable delivery and also visual materials (Drawings). All in al I can say that the 2 days flew by and it was a very enjoyable experience. Would highly recommend it.
Feb 23, 2021
Great course, really complete with real life examples and practice !
Really enjoyed the real life examples, software and not software related, and the possibility to test scrum principles through sprint, sprint review etc.
Feb 22, 2021
Excellent course
Excellent course, energetic and engaging and useful practical examples to bring to life your learning and to apply to your working context (also helped pass the exam :-))
Jan 28, 2021
Fantastic - 10/10
This has been one of the best training seminars I have ever attended! Andy & Steve combined their vast wealth of professional knowledge with a great sense of joviality and a captivating teaching style that kept their audience engaged. All of this was achieved via Webex, which really goes to show how good Andy & Steve are. They successfully overcame technology barriers and delivered the training better online than many courses I've experienced face to face.
Jan 24, 2021
Highly Recommended!!!
I attended an online Professional Product Owner class with Andy Hiles in January 2021. I would highly recommend this class to both experienced and new Product Owners. Andy is an extremely accomplished trainer who uses a variety of tools and techniques to ensure the course is both relevant and engaging. He encouraged all the attendees to participate with both questions or real life examples which served to reinforce the course content. I would not hesitate to attend another of Andy’s classes if given the chance.
Dec 16, 2020
Wonderful experience
Great experience and amazing tactics by Andy and Steve.
Dec 8, 2020
Andy and Steve did a great job!
Andy and Steve were great delivering their PSM course, I definitely learned a lot and they managed to keep me hooked every second of those two intense days. Thank you!
Dec 5, 2020
Both the trainer are energetic and…
Both the trainer are energetic and active , kept everyone involved throughout the training duration
Nov 12, 2020
PSM2 with Steve Trapps and Andy Hiles
Steve and Andy were absolutely brilliant. It was a well laid out interactive course. I learnt more on everything I already know which was fantastic. Highly recommend Steve and Andy...
Nov 10, 2020
Excellent Course, thoroughly enjoyed!
Thoroughly enjoyed my PSM 1 course, which was lead by Steve + Andy. The course was interactive, fun, and allowed to meet new people and discuss different experiences of scrum use in current day to day organisations which I found to be a real benefit.
Steve + Andy really got across the importance and benefits of scrum, and even despite being a virtual online class, it was still interactive and I still feel that I got the same knowledge from the class as I would have done in person. This was originally a concern for me, however having been on the course, I would happily sign up for a virtual course again.
This was the first scrum.org certification that I have obtained, but due to the teaching style, and nature of the course it won't be the last. Looking forward to the next course!
Nov 9, 2020
Engaging, interactive and really solidified the scrum theory for me!
Engaging, interactive and really solidified the scrum theory for me! The digital experience was great and I found both Steve and Andy to be extremely knowledgable and helpful throughout the two day course. I would highly recommend this course to scrum masters , or anyone working with scrum , I found it highly valuable!
Oct 1, 2020
PSPO cert. course with Steve and Andy
I attended the virtual training with Steve and Andy in mid-September 2020. The course - and its delivery - surpassed any expectations I had. I do believe that my learnings here aided in my passing of the PSPOI certificate on the first go!
Both Andy and Steve are highly knowledgeable, professional and easy-going, which made for a very relaxed, yet intense, working environment. With many real life examples and exercises, the time seemed to fly by.
I left full equipped with knowledge & tools to immediately implement them into my work (as a Product Owner) and to pass the certificate.
Fantastic course - highly recommend both the course and the instructors.
Aug 19, 2020
An excellent course
An excellent course. Andy was a great and encouraging trainer.
Jul 5, 2020
The course was excellent and covered…
The course was excellent and covered all areas required in for me to understand SCRUM and successfully pass the PSPO certification exam. Despite the course being remote due to COVID-19 restrictions, the tools used made it incredibly interactive and fun.
May 16, 2020
PSM & PSPO course May 2020
PSM & PSPO course May 2020
Due to Covid-19 the course I attended was held over zoom, this did not in any way take away from the excellent training Steve and Andy provided. The course was enaging, fun and very informative.
Steve and Andy ensured everyone was engaged and the use of activities and breakout rooms gave the perfect opportunity to talk to other attendees and further my understanding of the course material.
I would highly recommend Steve and Andy and would love to join another of their courses in the future.
May 15, 2020
We had to take this class virtually due…
We had to take this class virtually due to being in lockdown but this didn't hamper the course one bit. Steve & Andy ran it really well, kept the pace good throughout, always checked on people to make sure everything was understood & made it fun. I'd thoroughly recommend taking this course & using these guys!
May 14, 2020
Excellent course
Excellent course, delivered brilliantly via an online class. I was really nervous about doing the course online however Steve and Andy made it really interactive and enjoyable while still covering everything we needed to know.
Apr 1, 2020
Highly Recommended
In these strange times I attended a Profession Scrum Master I course in a virtual setting. This in no way diminished the quality of the course. Steve and Andy obviously worked hard to make this as interactive as an in person count and succeeded. The content was well delivered and Steve and Andy are very experienced and very knowledgeable.
The course itself is very good. Well structured and certainly makes thinking and interacting a neccessity. Being new to Scrum my knowledge has grown a lot and I've got ideas and techniques to take back to my work place.
Feb 25, 2020
Andy is an amazing human and a…
Andy is an amazing human and a fantastic trainer. He brought great insight, depth, breadth from he’s professional and personal experiences and fun to the Professional Scrum Master training. I got so much out of it and throughly enjoyed it. I will absolutely recommend scrum.org moving forwards.
Feb 24, 2020
PSM Feedback
Great trainer and class mates. Excellent pace of tuition and really enjoyed the course. Poor classroom facility and no air con which made the 2 days difficult at times
Jan 23, 2020
Fantastic and thought provoking
I thought the training was excellent. It was well planned, interactive, thought provoking and was expertly delivered and presented by Andy and Jemma who were both friendly and excellent in engaging the class.
Nov 21, 2019
One of the best courses I have been on
One of the best courses I have been on. Really interactive and the content was delivered very visually with actions and participation. Worlds apart from slideshows and reading. The trainer could link through to real world experience and created a very open environment for us to question and challenge. Would recommend this course.
Nov 13, 2019
PSK with Andy and Steve - brilliant experience.
I had a blast on my PSK course with Andy Hiles and Steve Trapp. As someone with less Scrum experience than some of the other attendees, I was made to feel welcome and the course content remained accessible throughout. Both instructors clearly enjoyed working together and worked hard to ensure that the group was cohesive and engaged throughout.
Sep 19, 2019
Professional Scrum Product Owner Course
I attended the Professional Scrum Product Owner training course and it was really informative, well organised and an enjoyable course. The pace ensured we covered everything in enough detail and the exercises ensured it was engaging throughout. The trainers real life examples really helped to create discussion on the practicalities and challenges. Thank you.
Sep 18, 2019
Steve and Andy were awesome
Steve and Andy complimented each others skills perfectly and I've returned to work with a strong drive to push forward with the scrum mindset. Absolutely recommend it to anyone interested in the world of Scrum.
Jul 24, 2019
I now understand how kanban works with scrum...Andy is a brilliant trainer!
The course was great it put all the theory to the practice and has also highlighted areas we can improve our scrums teams ways of working such as reviewing our definition of work flow and implementing policies at each stage rather than as a whole. It also helped me understand what the different metrics are and how we can utilise these. Andy is extremely knowledgeable and has great training technique. HIGHLY RECOMMENDED!
Jun 5, 2019
Professional Scrum Master
Great fast paced and relevant training.
May 30, 2019
Fantastic 2 days on the Professional…
Fantastic 2 days on the Professional Scum Master 1 course.
You get an in-depth view of the scrum framework and a wider appreciation of the language and terminologies used. Great interaction with other attendees in an enjoyable and professional environment thanks to Andy (Hills) and QA.
Came away informed and enthused
May 29, 2019
Top rate teacher and coach
Top rate teacher and coach. A very valuable course taking Scrum to the next level. Highly recommended.
Mar 25, 2019
Great content and practical exercises…
Great content and practical exercises delivered in a really engaging style. Andy and Steve worked hard to go beyond the core subject and make it accessible to all levels of experience in the room. Thoroughly recommended!
Mar 9, 2019
Class was very informative and coverage…
Class was very informative and coverage was good
Courses taught by Andy
Applying Professional Scrum
Professional Agile Leadership - Essentials
Professional Scrum with Kanban
Professional Scrum Master
Professional Scrum Master II
Professional Scrum Product Owner
Professional Scrum Product Owner - Advanced
Scaled Professional Scrum
Upcoming Classes by Andy
See all upcoming classes
Live Virtual
Date: Jan 23-24, 2023
Language: English
9:00 AM - 5:00 PM Europe/London
Live Virtual
Date: Feb 6-7, 2023
Language: English
9:00 AM - 5:00 PM Europe/London
Live Virtual
Date: Feb 13-16, 2023
Language: English
8:00 AM - 12:00 PM America/Chicago
In Person
Date: Apr 27-28, 2023
Language: English
Bristol, United Kingdom
In Person
Date: Jun 8-9, 2023
Language: English
Amersfoort, Netherlands
Latest Blogs by Andy
See all blogsAndy's Certifications
Professional Scrum Trainer
Professional Scrum Master I
Professional Scrum Master II
Professional Scrum Master III
Professional Scrum Product Owner I
Professional Scrum Product Owner II
Professional Scrum Product Owner III
Scaled Professional Scrum
Professional Agile Leadership I
Professional Scrum with Kanban I
Professional Scrum Facilitation Skills