When I was a software developer, I quickly realized that almost all of the problems I faced in the workplace were not software problems but process, structure, and people problems. Since then, I have been passionate about enabling agility by helping people become more satisfied and productive at work by improving the processes, structures, and relationships that surround them.
I have worked in information technology and product development departments of finance, healthcare, transportation, automotive, and a variety of insurance organizations as an Agile consultant, Scrum Master, and software developer. I have been an Agile coach to over 150 people on Scrum and Kanban teams, and I have taught Scrum to over 1,000 people in a wide variety of industries. I have also led Agile adoptions ranging in size from one team to fifty teams. This breadth of experience allows me to better help organizations find their path to agility.
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"Benchmark instructor. Highly recommended for anybody pursuing professional scrum master certification. Particularly enjoyed the well facilitated and engaging exercises and follow-on conversations. You need not be a s/w engineer to fully engage." - Charlie Peck, Lead Master Black Belt at Bose Corporation, October 2018
"Jordan was an excellent teacher with great knowledge of Scrum. If it wasn’t for his class I would not have been able to leave a job I hated for a job I always dreamed of having. If you are drawn to the thinking of Scrum I highly recommend his class." - Paul Syracuse, October 2018
"I was lucky enough to be placed in Jordan's classroom for my Professional Scrum Master course and highly recommend him for anyone looking for a great instructor. Jordan's classroom was collaborative, educational, inspiring, and fun! Not only did I learn the framework and content needed to pass the exam (which I did within the first try, thanks to Jordan!), we applied our professional experiences and critical thinking skills to multiple interactive exercises. Our group was able to learn from each other during these exercises and apply the content to real world scenarios, most of which I have been applying to role today as a Scrum Master. I still use the classroom material to help me in my day to day. Jordan is a great teacher, leading the classroom to inquire, evaluate, and come up with the solutions by working together, which is totally aligned with the Scrum framework. In addition, I have followed up with Jordan and Responsive Advisors on several occasions after completing the course with questions and they always reply promptly and are willing to help always! Responsive Advisors is also a very organized and reputable company and will continue to work with them in my future training." - Courtney Castriotta, November 2018
"I took Jordan’s PSM1 course about a year ago, and while I had a good idea of what scrum was going into it, he was instrumental in formalizing my education and proper/pure scrum foundation. He brings great enthusiasm to each session, takes time to make sure any questions that his students have are answered (dumb as they may be, as was the case with me), and most importantly knows even the most minute intricacies of the framework.
I was so impressed with the impact he had on my own scrum knowledge that I tried to get my boss to bring him in for group training. While there wasn’t room in the budget for this, a colleague of mine also took his course and had the same glowing review as myself.
We remain in touch to this day, and any time I have a question about anything scrum related Jordan is always approachable and exceedingly helpful in his response. When I do my PSM2 cert, I intend to revisit Jordan. For anyone out there who works on a software team or manages such a team, I highly recommend taking this course with him." - Joss Abel, October 2018
"I was trained by Jordan for the PSM I assessment. Jordan was thorough, extremely helpful, and really expressed a sense of deep passion for the class he was teaching. After the session he always made himself available to answer any of our follow up questions and continued to share best practices with us. I highly recommend working with Jordan and learning from him and his team." - Bianca Monaco, October 2018
"I took the PSM I course with Jordan Job in Chicago in July 2018. The course was well organized and efficient, and we learned a lot from the instruction and interaction. Jordan is knowledgeable and experienced, encourages challenging questions, and offers insightful answers. I took the certification exam two weeks later and passed with a 99% score. I highly recommend Jordan and Responsive Advisors for Scrum training." - Ed Tankersley, October 2018
"Jordan was a great instructor who as able to really engage me in understanding how Scrum may be used in my everyday work. I appreciated his style as he was so accommodating to the people who needed to be trained but also keep up with their day to day work." - Kathleen Robbins, Project Manager, October 2018
"The PSM course led by Jordan was a perfect balance of technical framework information and soft-skills development. I felt extremely comfortable with the material after the class, and scored high my PSM I certification. My company is small, so Jordan provided awesome insight with practical tips for implementing the framework with a smaller team. His perspective helped me understand how it can be a tool to help me and my team, despite not having all of the resources or humans that larger companies have available." - Blayne Furey, October 2018
"Jordan was truly an inspiration when I took the PSM I course! I never felt that I wasn't learning something valuable when attending the training; always on-point and never feeling like he was arrogant in his methods (hard to find), especially with his highly experienced background. I couldn't recommended attending one (or many more) of his sessions!" - Dan Wagner, Senior Project Manager, October 2018
"Jordan was the instructor for the PSM course I took, and I thoroughly enjoyed learning from him. He was actively engaged with everyone in the class, and was really great about answering questions and helping us navigate/test our own theories. He was extremely informative and even extended his guidance to make additional resources available after class. Highly recommend Jordan as an instructor and practitioner of Scrum!" - Eva Almeshal, Scrum Master, October 2018
"Jordan was able to give me the holistic view of Scrum that I was missing even after working with it for years and having attended other training. I left the class excited and confident in my abilities, which is something that I can’t say that I’ve often experienced after a training class. I suppose the truest endorsement of the progress I made was finally having the confidence to take the PSM-II, which I passed with a 92%. If I wind up conquering the PSM-III, I know I’ll have Jordan to thank.” - David de Corlieu, PSM, September 2017
"Jordan did an excellent job covering both the theory and practical aspects of the Scrum approach to software development. In particular, the examples and attending discussion were invaluable in gaining some 'practical' experience with applying the theory in a non threatening, non jeopardy environment. I would (and probably will) happily sign up for another class with Jordan again." - Chris Jachcinski, PSM, October 2017
"Jordan shows a genuine enthusiasm for his material. This is obvious from the way that he will often go beyond the material found on the slides, to give extra context. I also enjoyed the fact that he encouraged us to write questions on stickies and stick them on a learning board, so that we could track which questions still needed to be answered, and which were answered already. When I came into the class with a good understanding of Scrum from my own reading, Jordan gave me a reading list and additional resources to continue my learning journey. Jordan doesn’t just teach a class; he takes a genuine interest in a student’s learning, and becomes a learning resource even after class." - PSM student, October 2017
"Great energy. Great pace. Great content. Jordan was top notch. He exemplified the traits of a Scrum Master in his interactions with the class. He listened and adapted to our individual questions, showing he truly had a breadth of experience to offer us." - Christine Austin, PSM, February 2018