Support Center FAQ
Thank you for your interest in Scrum and Scrum.org. Please see a list of frequently asked questions below. If you are unable to find an answer to your inquiry, please contact support by clicking the Contact Support Button on the bottom right or email support@scrum.org.
Assessments
- How do I obtain an invoice receipt or proof of payment for my order?
- Do Assessment passwords expire?
- How Do I Prepare for a Scrum.org Assessment?
- What Do the Professional-Level Assessment Results Include?
- Can I get the questions and answers from my Professional-Level Assessment?
- How are Open Assessments different from Professional-Level Assessments?
- Why isn’t my assessment password working?
- What are the system requirements and technical recommendations for attempting a Professional-Level Assessment?
- Are the Professional-Level Assessments available in other languages?
- How much are Scrum.org Professional-Level Assessments?
- How many times can I take a Professional-Level Assessment?
- Using the Google Translate Plug-in to Take Assessments
- Will I get a free or discounted retake if I don't pass my first assessment?
- My assessment session was disconnected. How can I resume?
- Where can I purchase a password to attempt a Professional-Level Assessment?
- What are My Purchasing Options for Buying an Assessment? Can I Pay via Bank Transfer?
- Where can I find a testing center to take a Scrum.org Assessment for certification?
- Can I get a discount on Professional-Level Assessment purchases?
- I am having technical issues with one of the Open Assessments.
- What is your refund or cancellation policy?
- I purchased a password using a different name and email. Can I still take the assessment on my own account?
- How Do I Purchase Multiple Passwords? Is There a Bulk Discount?
- Accommodations for Physical or Intellectual Disabilities
- Enhanced Level III assessment Scoring and Feedback
- Maintaining the value and integrity of the Certification Tests
Certifications
- Why did I get an email invite from Credly?
- How do I add my certificate to my LinkedIn profile?
- How do I get a Professional Scrum certification?
- Where can I find a list of people who hold Scrum.org certifications?
- How is a PSM through Scrum.org different from a CSM through the Scrum Alliance?
- Does my Scrum.org certificate expire or require renewal?
- Do Scrum.org certifications have license numbers?
- I can't find my name on the list of certification holders.
- How do I use Open Badges to display my Assessment Certifications?
Courses
- I am looking for a Scrum.org course, training or class.
- How do I become a Professional Scrum Trainer to teach Scrum.org courses?
- How much do Scrum.org trainings and courses cost?
- Can I get a discount on a Scrum.org course or training?
- How are Scrum.org courses different from Scrum Alliance courses?
- Can I claim PDUs for attending a Scrum.org course?
Resources
- Where is the Scrum Guide?
- How do I learn more about Scrum and prepare for the Professional-Level Scrum assessments?
- How can I or my organization work with Scrum.org?
- How can I post on your blog?
- What are the business hours for Scrum.org Support?
Scrum.org Member Account
- I didn't receive a welcome message to complete account registration.
- Why isn't my account password working?
- Why can't I find a badge in my profile for passing the Open Assessment?
- Why can't I reset my Scrum.org member account password?
- I forgot my username for my Scrum.org member account. How can I log in?