Daphne Harris directs Scrum.org's Professional Scrum Trainer (PST) program. She is responsible for growing, developing, and strengthening the PST community of top-notch Scrum trainers. She particularly enjoys learning from Scrum.org's amazing trainers and creating opportunities for community-building within this network. Prior to joining Scrum.org, Daphne was part of a traditional SDLC shop. As a technical writer, she wrote detailed requirement specs for features that would later change, and end-user documentation that was rarely read. Her role in customer service taught her about security and usability challenges. And at a small non-profit she saw how traditional organizations (school districts) balked at change. She every day enjoys being part of the creative self-organized team at Scrum.org.