Metrics /OKR for the IT operations team working in Agile

Last post 11:15 am May 5, 2020
by Xander Ladage
1 reply
05:49 am May 5, 2020

Hi All,


Would like to know if any one is using OKR for IT support.

If so, could you please share some of the OKR that fits for Incident (l2 and l3 support) and CR and PBI .

Secondly, Would like to know what other metrics we can use apart from MTTR and Cycle time for faster time to market and to improve NPS.



Kavitha K



11:15 am May 5, 2020

I am not really clear on your question and do not explicitly use OKR, but OKR and Scrum could be a close fit. Objectives in OKR can be seens as Sprint Goals, and the measurable Key results can be seens as PBI's. On a larger scale, Objectives can be "the product", and the Key Resuts are the sprint Increments, which are in turn measurable. So designing your Scrum implementation around this, you can make this fit yourself.

If you want to learn more about metrics, I can encourage you to read

Actionable Agile Metrics for Predictability (An Introduction) by  Daniel Vacanti