Meet the Scrum.org Staff
Chairman, Founder and Co-Creator of Scrum
Ken Schwaber co-developed the Scrum framework with Jeff Sutherland in the early 1990s to help organizations struggling with complex development projects. One of the signatories to the Agile Manifesto in 2001, he subsequently founded the Agile Alliance and Scrum Alliance. He founded Scrum.org in 2009 in order to execute on his mission of improving the profession of software development. A 30-year veteran of the software development industry (from bottle washer to boss), he has written four books about Scrum: Agile Software Development with Scrum, Agile Project Management with Scrum, The Enterprise and Scrum, and Software in 30 Days. He lives in Lexington, Massachusetts.
Dave West is the CEO at Scrum.org. He is a frequent keynote at major industry conferences and is a widely published author of articles and research reports, along with his acclaimed book: Head First Object-Oriented Analysis and Design, that helped define new software modeling and application development processes. He led the development of the Rational Unified Process (RUP) for IBM/Rational. After IBM/Rational, West returned to consulting and managed Ivar Jacobson Consulting for North America. Then as VP, research director Forrester research where he ran the software development and delivery practice. Prior to joining Scrum.org he was Chief Product Officer at Tasktop where he was responsible for product management, engineering and architecture.
Chief Financial Officer
Christina is a cofounder of Scrum.org. She was a member of the first scrum teams, before the company knew they were doing Scrum. Her expertise is quality assurance and testing. She taught Ken the importance of test driven development and the definition of done. She also helped write and edit Ken's books and develop and teach classes.
She is a PST and today her role is Chief Financial Officer and controller of Scrum.org.
Chief Operating Officer
Eric is co-author of UML for Database Design and UML for Mere Mortal. Eric is responsible for all aspects of marketing, support, outbound communications, Professional Scrum Trainer programs, partners and operations for Scrum.org. Eric was program director at IBM and Rational Software where he was originally hired in 1999 by original Scrum Team member John Scumniotales for who he worked for several years and worked closely with another original Scrum Team member Jeff McKenna sitting in the next desk. At IBM and Rational Eric was responsible for application lifecycle management (ALM), DevOps, Data Governance and Agile solutions. Previously he held the role of director of marketing for INetU (now ViaWest). Before INetU, Eric has held product management and marketing roles with other organizations including: Ivar Jacobson Consulting, CAST Software and Logic Works Inc. (Acquired by Platinum Technologies and CA), as product manager for ERwin.
Chief Technology Officer
Ryan is a technologist with 20+ years of experience leading successful teams, developing quality software, and managing cloud and/or traditional network infrastructure. Ryan started his career in 1999 as a network engineer, and shortly after found an interest in software development where he has been involved in many successful projects, varying in size and complexity. In 2007 Ryan started Mantra Technology, a technology consulting company, where he helped companies like Intel improve their E-Commerce offerings. Ryan began working as a consultant (contracted CTO) with Scrum.org in 2014 and in 2018 joined the company full time as Chief Technology Officer. As CTO of Scrum.org, Ryan is responsible for driving change when looking at ways to improve the use of technology in support of operations, customers, and trainers. Ryan has also been closely involved in his local development community where he has organized, volunteered, and/or spoken at events.
Product Owner of Enterprise Solutions
Patricia Kong is the Product Owner of the Scrum.org enterprise solutions program which includes the Nexus Framework, Evidence-Based Management, Scrum Studio and Scrum Development Kit. She also created and launched the Scrum.org Partners in Principle Program. Patricia is a people advocate and fascinated by organizational behavior and misbehaviors. She emerged through the financial services industry and has led product development, product management and marketing for several early stage companies in the US and Europe. At Forrester Research, Patricia worked with their largest clients focusing on business development and delivery engagements. Patricia lived in France and now lives in her hometown of Boston. Patricia is fluent in 4 languages.
Product Owner of Learning Solutions
Betty Zakheim serves as the Product Owner for Learning Solutions at Scrum.org. These solutions are a portfolio of resources designed to enable individuals and teams be successful through continual learning and growth. They include our courses, the Professional Scrum Competencies and role-based Learning Paths produced by Scrum.org, as well books and videos independently created by our Professional Scrum Trainers and endorsed by Scrum.org. Betty has 30 years of experience in software development and delivery as a software engineer, engineering manager, product manager/owner, product marketing manager, independent consultant, start-up exec and Gartner analyst. Almost her entire career has been spent developing and delivering tools and techniques that enable IT teams to be more effective. She was an early adopter of iterative software development and lean thinking (in the 1980s).
Product Owner of Assessment Solutions
Rob is tasked with looking after the assessments at Scrum.org; ensuring that certification is an accurate representation of the certificate holders skills and knowledge of Scrum. Rob has worked in the software and systems development arena for 20 years in Product Management and Product Marketing. Starting his career at Rational Software working on Requirement Management solutions and eventually working on that same topic at Borland Software. Rob has also been a Business Analyst at ING US Financial and DigiTerra Broadband. Just prior to joining Scrum.org Rob worked in Product Management and Product Marketing for IBM’s Data and Analytics solutions. Rob lives and works in Westminster, Colorado where he takes every opportunity to enjoy skiing and the great outdoors with his family.
Vice President of Enterprise Solutions
Kurt Bittner has more than 30 years of experience delivering working software in short, feedback-driven cycles. He has helped a wide variety of organizations adopt agile software delivery practices, including large banking, insurance, manufacturing, and retail organizations, as well as large government agencies. He has worked for or with large software delivery organizations including Oracle, HP, IBM, and Microsoft, and is a former technology industry analyst with Forrester Research. His focus is on helping organizations build strong, self-organizing, high-performance teams that deliver solutions that customers love. He is the author of four books on software development-related topics, including The Nexus Framework for Scaling Scrum. He is based in Boulder, Colorado and serves as VP of Enterprise Solutions for Scrum.org.
Director of Professional Scrum Trainer Program
Daphne Harris directs Scrum.org's Professional Scrum Trainer (PST) program. She is responsible for growing, developing, and strengthening the PST community of top-notch Scrum trainers. She particularly enjoys learning from Scrum.org's amazing trainers and creating opportunities for community-building within this network. Prior to joining Scrum.org, Daphne was part of a traditional SDLC shop. As a technical writer, she wrote detailed requirement specs for features that would later change, and end-user documentation that was rarely read. Her role in customer service taught her about security and usability challenges. And at a small non-profit she saw how traditional organizations (school districts) balked at change. She every day enjoys being part of the creative self-organized team at Scrum.org.
PST Community Manager
Kelly Moosman is pleased to enable and support Scrum.org's community of Professional Scrum Trainers (PSTs). Since joining the Scrum.org team in 2017, she has found tremendous enjoyment in assisting this talented group of individuals while also fostering community program growth. As the PST Community Program Manager, Kelly thrives on opportunities to collaborate with PSTs on community improvement initiatives, Global Face-to-Face (F2F) meetings, and on-going professional development. She attended university in her home state of North Carolina and has a diverse background which includes operations management, real estate, and film production. In her spare time, she also performs stand-up comedy in the Boston area and abroad.
Professional Series Manager and PST
Steve Porter works with the Scrum.org team of experts and its wider trainer community to create and maintain its Professional Series of courses and assessments. Steve guides this collaborative process to ensure training is current and meets the needs of the professional Scrum community. Before joining Scrum.org, Steve was the product owner for TeamPulse, Telerik’s agile project management tool. He has also provided application lifecycle management (ALM) consulting services for organisations around the globe. At his core, Steve is still a developer. He taught himself how code at an early age and has spent years turning ephemeral ideas into functioning software. It's the joy of this craft that Steve brings to all his interactions at Scrum.org.
Steward Program Manager, Learning Paths Curator, Graphic Designer
Sabrina Love is the Graphic Designer and Learning Path Curator at Scrum.org. She earned her degree in 2014 in Graphic Design from Full Sail University, just before joining Scrum.org in the same year. Prior to that, Sabrina's desire to continuously learn has led to additional experience in hospitality, finance, and architecture. Sabrina's focus at Scrum.org is to collaborate with team members and Professional Scrum Trainers in order to create and curate both graphic and learning content which is functional and easily consumable.
Product Owner for Professional Development Solutions
Leslie Morse is the Product Owner for Scrum.org Professional Development Solutions. Her work focuses on the intersection of community and professional development programs that enable life-long learning for those solving complex problems. She believes this work has the potential to unlock the creative wisdom of humans across the world, and is passionate about building Relationship Systems Intelligence™ within herself and others. Prior to joining Scrum.org, Leslie lead the Community & Organizational Development strategy for the Accenture | SolutionsIQ Business Agility consulting practice. She lives in Columbia, SC and loves live music, entertaining, and travel.
Joel is an experienced full-stack software developer with a diverse background in web, mobile, Windows, database, and cloud development. Previously he has worked with Telerik to create TeamPulse, an agile project management tool, with D2L to build their industry leading learning management system, and as a consultant with Imaginet to work on anything and everything. Joel has become known as a highly flexible developer who gets things done quickly and with high quality. He has a passion for the craft of software engineering and shown a strong commitment to delivering value to stakeholders. In addition, Joel holds a bachelors degree in Computer Science from the University of Manitoba and a number of Microsoft technology certifications.
Marketing Communications Manager
Lindsay manages marketing communications at Scrum.org, including public relations and social media efforts. Lindsay has a passion for copywriting, media relations, and branding. She previously led marketing efforts at a packaging engineering firm, where she got their first marketing department up and running. Prior to that, she spent over 5 years running public relations and event planning efforts at a cloud hosting company. She has her Bachelor’s Degree in Public Relations from Penn State University. Lindsay is an animal lover and in her spare time enjoys snowboarding and kickboxing.
Matthew De Jesus
Matt is responsible for partner relationships at Scrum.org, including managing and growing existing partner relationships and recruiting new partners. Matt has a passion for cultivation long-term relationships and helping clients achieve their goals. He has worked in the world of IT for more than 10 years in Sales Management, Account Management and Partner Relations. He has his Bachelor of Arts in Business Management from Moravian College. Outside of the office, Matt enjoys heading up/coaching AAU Basketball, CrossFit, Hiking, and spending time with his wife and dog.
Office and Classroom Manager
Kristen is our Office Manager and she also manages and coordinates all of the Professional Scrum courses held at our Headquarters in Burlington, MA. She is also a member of our Customer Support and Translation Teams. Kristen aims to help her fellow Scrum.org team members, our community of Professional Scrum Trainers, students and assessment takers in the best way possible. She believes strongly in the Scrum Values and that by sticking to them, you can be successful at anything!
Kristen is an animal lover along with all the other Scrum.org employees. In her spare time, she enjoys acrylic painting, boxing and kickboxing as well as traveling and spending time outdoors with her husband and dogs.
Customer Service and Support
Heidi is responsible for providing customer service and support to Scrum.org students, assessment takers and trainers. She leverages her background in business development, administration and customer service in software development and insurance organizations to better understand the needs of customers to delivery high quality results. Heidi is a graduate of the University of Florida.