Meet the Scrum.org Staff
Chairman, Founder and Co-Creator of Scrum
Ken Schwaber co-developed the Scrum framework with Jeff Sutherland in the early 1990s to help organizations struggling with complex development projects. One of the signatories to the Agile Manifesto in 2001, he subsequently founded the Agile Alliance and Scrum Alliance. He founded Scrum.org in 2009 in order to execute on his mission of improving the profession of software development. A 30-year veteran of the software development industry (from bottle washer to boss), he has written four books about Scrum: Agile Software Development with Scrum, Agile Project Management with Scrum, The Enterprise and Scrum, and Software in 30 Days. He lives in Lexington, Massachusetts.
Dave West is the CEO at Scrum.org. He is a frequent keynote at major industry conferences and is a widely published author of articles and research reports, along with his acclaimed book: Head First Object-Oriented Analysis and Design, that helped define new software modeling and application development processes. He led the development of the Rational Unified Process (RUP) for IBM/Rational. After IBM/Rational, West returned to consulting and managed Ivar Jacobson Consulting for North America. Then as VP, research director Forrester research where he ran the software development and delivery practice. Prior to joining Scrum.org he was Chief Product Officer at Tasktop where he was responsible for product management, engineering and architecture.
Co-Founder and Executive Board
Christina is a cofounder of Scrum.org. She was a member of the first scrum teams, before the company knew they were doing Scrum. Her expertise is quality assurance and testing. She taught Ken the importance of test driven development and the definition of done. She also helped write and edit Ken's books and develop and teach classes.
She is also a PST.
Chief Operating Officer
Eric is co-author of UML for Database Design and UML for Mere Mortal. Eric is responsible for all aspects of marketing, support, outbound communications, Professional Scrum Trainer programs, partners and operations for Scrum.org. Eric was program director at IBM and Rational Software where he was originally hired in 1999 by original Scrum Team member John Scumniotales for who he worked for several years and worked closely with another original Scrum Team member Jeff McKenna sitting in the next desk. At IBM and Rational Eric was responsible for application lifecycle management (ALM), DevOps, Data Governance and Agile solutions. Previously he held the role of director of marketing for INetU (now ViaWest). Before INetU, Eric has held product management and marketing roles with other organizations including: Ivar Jacobson Consulting, CAST Software and Logic Works Inc. (Acquired by Platinum Technologies and CA), as product manager for ERwin.
Chief Financial Officer
Janine Roberge is the CFO of Scrum.org. She leads the financial reporting, internal controls and human resources functions. Her career has been focused in financial management and business leadership in start-up and Fortune 100 companies. Before joining Scrum.org, she spent several years in life science and medical device companies. Earlier in her career she worked with GE, Siemens and Abbott. Janine earned a Bachelors Degree in Accountancy from Bentley University and is a member of the Bentley Executive Club.
Chief Technology Officer
Ryan is a technologist with 20+ years of experience leading successful teams, developing quality software, and managing cloud and/or traditional network infrastructure. Ryan started his career in 1999 as a network engineer, and shortly after found an interest in software development where he has been involved in many successful projects, varying in size and complexity. In 2007 Ryan started Mantra Technology, a technology consulting company, where he helped companies like Intel improve their E-Commerce offerings. Ryan began working as a consultant (contracted CTO) with Scrum.org in 2014 and in 2018 joined the company full time as Chief Technology Officer. As CTO of Scrum.org, Ryan is responsible for driving change when looking at ways to improve the use of technology in support of operations, customers, and trainers. Ryan has also been closely involved in his local development community where he has organized, volunteered, and/or spoken at events.
Product Owner of Enterprise Solutions
Patricia Kong is the Product Owner of the Scrum.org enterprise solutions program which includes the Nexus Framework, Evidence-Based Management, Scrum Studio and Scrum Development Kit. She also created and launched the Scrum.org Partners in Principle Program. Patricia is a people advocate and fascinated by organizational behavior and misbehaviors. She emerged through the financial services industry and has led product development, product management and marketing for several early stage companies in the US and Europe. At Forrester Research, Patricia worked with their largest clients focusing on business development and delivery engagements. Patricia lived in France and now lives in her hometown of Boston. Patricia is fluent in 4 languages.
Scrum Master Experience
Betty Zakheim is focused on delivering learning solutions for Scrum Masters. These solutions are a portfolio of resources designed to enable individuals and teams be successful through continual learning and growth. They include our courses, the Professional Scrum Competencies and role-based Learning Paths produced by Scrum.org, as well books and videos independently created by our Professional Scrum Trainers and endorsed by Scrum.org. Betty has over 30 years of experience in software development and delivery as a software engineer, engineering manager, product manager/owner, product marketing manager, independent consultant, software company executive and Gartner analyst. Almost her entire career has been spent developing and delivering tools and techniques that enable IT teams to be more effective. She was an early (in the 1980s) adopter of iterative software development and lean thinking.
Product Owner of Assessment Solutions
Rob is tasked with looking after the assessments at Scrum.org; ensuring that certification is an accurate representation of the certificate holders skills and knowledge of Scrum. Rob has worked in the software and systems development arena for 20 years in Product Management and Product Marketing. Starting his career at Rational Software working on Requirement Management solutions and eventually working on that same topic at Borland Software. Rob has also been a Business Analyst at ING US Financial and DigiTerra Broadband. Just prior to joining Scrum.org Rob worked in Product Management and Product Marketing for IBM’s Data and Analytics solutions. Rob lives and works in Westminster, Colorado where he takes every opportunity to enjoy skiing and the great outdoors with his family.
Product Owner of Courseware
Sabrina Love is the Graphic Designer and Learning Path Curator at Scrum.org. She earned her degree in 2014 in Graphic Design from Full Sail University, just before joining Scrum.org in the same year. Prior to that, Sabrina's desire to continuously learn has led to additional experience in hospitality, finance, and architecture. Sabrina's focus at Scrum.org is to collaborate with team members and Professional Scrum Trainers in order to create and curate both graphic and learning content which is functional and easily consumable.
Leslie Morse is a Product Owner at Scrum.org. Her primary focus is the set of products and services we bring to market when serving our Professional Scrum Community. This work allows her to maximize her passion for creating environments where amazingly talented people thrive and leverage her skills in Organization and Relationship Systems Coaching (ORSC). She also spends time leading initiatives that support our broad landscape of learning products and solutions. Prior to joining Scrum.org, Leslie enjoyed a career that included co-founding a digital marketing start-up and working on the Lowe’s Home Improvement e-commerce platform. Her agile journey formally started in 2010 and included 9 years in agile coaching and training as well as business leadership for agile consulting organizations such as Davisbase and SolutionsIQ. She lives on the coast of South Carolina and loves live music, cooking and traveling. In addition to her responsibilities at Scrum.org she serves on the board of Women in Agile Org and is the host of the Women in Agile Podcast.
Prior to joining Scrum.org to fulfill the Scrum Master accountability - Owen spent the past 16 years gaining experience in multiple roles on software development teams. Starting in test automation, he grew to take on development, product ownership, scrum master, and people leadership responsibilities as the teams and companies he worked with needed help in those areas. Owen has found specific joy in working through build-measure-learn cycles with startup organizations and helping teams adapt to shorten feedback loops. Owen has a BS in Computer Engineering from the Milwaukee School of Engineering and enjoys diving into the depths of audio recording and music production in his free time.
Author/Editor, Professional Scrum book series
Kurt Bittner has been delivering working products in short, feedback-driven cycles for nearly 40 years, and has helped many organizations do the same. He is particularly interested in helping people form strong, self-organizing, high-performance teams that deliver solutions that customers love. He is the author or editor of many books on agile product development, including Mastering Professional Scrum, The Nexus Framework for Scaling Scrum, The Professional Scrum Team, and Professional Agile Leadership. He lives in Boulder, Colorado.
Director of Professional Scrum Trainer Program
Daphne Harris directs Scrum.org's Professional Scrum Trainer (PST) program. She is responsible for growing, developing, and strengthening the PST community of top-notch Scrum trainers. She particularly enjoys learning from Scrum.org's amazing trainers and creating opportunities for community-building within this network. Prior to joining Scrum.org, Daphne was part of a traditional SDLC shop. As a technical writer, she wrote detailed requirement specs for features that would later change, and end-user documentation that was rarely read. Her role in customer service taught her about security and usability challenges. And at a small non-profit she saw how traditional organizations (school districts) balked at change. She every day enjoys being part of the creative self-organized team at Scrum.org.
Professional Series Manager and PST
Steve Porter works with the Scrum.org team of experts and its wider trainer community to create and maintain its Professional Series of courses and assessments. Steve guides this collaborative process to ensure training is current and meets the needs of the professional Scrum community. Before joining Scrum.org, Steve was the product owner for TeamPulse, Telerik’s agile project management tool. He has also provided application lifecycle management (ALM) consulting services for organisations around the globe. At his core, Steve is still a developer. He taught himself how code at an early age and has spent years turning ephemeral ideas into functioning software. It's the joy of this craft that Steve brings to all his interactions at Scrum.org.
Scrum.org Community Development
Tiffanie Newton is a member of the Scrum.org Community Development team. She supports PST Candidates and existing PSTs in order to ensure they have everything needed in order for them to help people and teams solve complex problems. Her favorite part of this work is getting to know new people and helping to create an environment where they can thrive. Tiffanie discovered Agile values and Scrum when she worked to support the training division of a large Agile consulting organization and prior to joining Scrum.org she served as a Scrum Master for several teams. North Carolina is the place she calls home where she enjoys serving her church community and spending time with family.
Joel is an experienced full-stack software developer with a diverse background in web, mobile, Windows, database, and cloud development. Previously he has worked with Telerik to create TeamPulse, an agile project management tool, with D2L to build their industry leading learning management system, and as a consultant with Imaginet to work on anything and everything. Joel has become known as a highly flexible developer who gets things done quickly and with high quality. He has a passion for the craft of software engineering and shown a strong commitment to delivering value to stakeholders. In addition, Joel holds a bachelors degree in Computer Science from the University of Manitoba and a number of Microsoft technology certifications.
Marketing Communications Manager
Lindsay manages marketing communications at Scrum.org, including public relations and social media efforts. Lindsay has a passion for copywriting, media relations, and branding. She previously led marketing efforts at a packaging engineering firm, where she got their first marketing department up and running. Prior to that, she spent over 5 years running public relations and event planning efforts at a cloud hosting company. She has her Bachelor’s Degree in Public Relations from Penn State University. Lindsay is an animal lover and in her spare time enjoys snowboarding and kickboxing.
Matthew De Jesus
Matt is responsible for partner relationships at Scrum.org, including managing and growing existing partner relationships and recruiting new partners. Matt has a passion for cultivation long-term relationships and helping clients achieve their goals. He has worked in the world of IT for more than 10 years in Sales Management, Account Management and Partner Relations. He has his Bachelor of Arts in Business Management from Moravian College. Outside of the office, Matt enjoys heading up/coaching AAU Basketball, CrossFit, Hiking, and spending time with his wife and dog.
Office and Classroom Manager
Kristen is our Office Manager and she also manages and coordinates all of the Professional Scrum courses held at our Headquarters in Burlington, MA. She is also a member of our Customer Support and Translation Teams. Kristen aims to help her fellow Scrum.org team members, our community of Professional Scrum Trainers, students and assessment takers in the best way possible. She believes strongly in the Scrum Values and that by sticking to them, you can be successful at anything!
Kristen is an animal lover along with all the other Scrum.org employees. In her spare time, she enjoys acrylic painting, boxing and kickboxing as well as traveling and spending time outdoors with her husband and dogs.
Customer Service and Support
Heidi is responsible for providing customer service and support to Scrum.org students, assessment takers and trainers. She leverages her background in business development, administration and customer service in software development and insurance organizations to better understand the needs of customers to delivery high quality results. Heidi is a graduate of the University of Florida.
While loving software development, he very much enjoys the people aspect of his profession. He was head of a support department where he hired and managed staff, has developed HR positive strategies and programs, and often had the team lead role on large, complex projects.
Robert has a bachelor's degree in Computer Science from the University of Manitoba and a number of Microsoft technology certifications. He also has a long history of volunteering for various organizations in his community and is proud to be fluent in both French and English.