Agile for Prod Fix
Any one tried to apply Agile for prod fixes.
Once priority is decided it becomes easy to be implement Agile in a way.
Any experience or any deadlock faced.?
I believe there are a couple of options -
1. For prod fixes you cannot wait for 2-3 weeks, you have to shorten your sprint cycle so that all critical fixes can be deployed on production within a week or less.
2. You can setup a separate team for fixing the prod issues as and when required, Scrum is not required for it.
3. Based upon the historical data you can keep a buffer of X% in your sprint for prod fixes.
4. Low priority issues can be part of normal sprint cycle.
Also it depends on the way you have setup. You can be working in a mix mode i.e. new code development along with prod issue or just prod issues no new development. The latter is easier to manage.
What would be the goal in such case? I heard once, Jeff Sutherland I think mentioned it, the goal for operational team could e.q. improve the element in process of supporting customers - not solve some particular issues. In simply words, focus on how to deal with fixes in most efficient way as goal - like 10% of capacity, rest treat as something which you cannot plan (fixes, operational tasks etc) - 90% of capacity