Professional Scrum Competency: Developing People and Teams

Developing People and Teams IconScrum is only as effective as the individuals and teams using it. All Scrum Team roles must effectively use Scrum and continuously improve their Scrum implementation to increase the benefits and adapt as new challenges arise. Embracing these challenges by continuously Developing People and Teams results in motivated and dynamic high-performing teams capable of collaborating effectively together, and across an organization, to creatively and productively solve complex problems in product delivery.
Teaching, Facilitation, and Mentoring and Coaching are hands-on approaches to personal self-development that bring new individual knowledge and skills, enhance team collaboration, and are appropriate to be received or provided by all capable members of an organization. It is also important to recognize that all individuals can benefit from increased levels of personal leadership presence and a proficiency in applying appropriate Leadership Styles to effectively communicate and influence others at all levels of an organization. Finally, Practitioners of Scrum must understand and appropriately address team dynamics with models that enable individuals to form and develop cross-functional Self-Managing Teams.
All Scrum Team members must continuously grow in their ability to contribute to and influence team outcomes. This requires influencing and collaborating with others in the organization. Scrum Masters have a specific responsibility to support and shepherd development of Scrum Team members and other members of the organization.

Key Focus Areas

Within each competency, a number of Focus Areas provide a more detailed view of the knowledge and skills you require to master that competency.  

Self-Managing Teams

A fundamental foundational element to Scrum; cross-functional, self-managing and empowered teams are the engine to delivering value. Practitioners need to understand what self-management is and how to apply it to their context. They should also understand how to incrementally introduce self-management, the practices that can help it thrive, and the measures that help one determine if a team is able to be empowered to self-manage.


Making decisions, sharing ideas, and being transparent is easy to agree to, but in reality, it is hard to do. Facilitation is a set of practices that help support the collaboration, communication, and creativity of teams and individuals. The practitioner should understand the value of facilitation, and have a collection of techniques they can apply. They should also have experience applying them in different situations with varying levels of complexity. 

Leadership Styles

There are many different leadership styles ranging from traditional ‘command and control’ to more collaborative or even Machiavellian. Understanding the right style to use at a given time and how different styles can influence - in a positive or negative way - the agile agenda of empiricism, empowerment, and improvement is a key Focus Area. Practitioners should understand the concepts of leadership styles and be able to apply a particular style when the situation calls for it. They should also be able to demonstrate their ability to decide on the right style and understand its impact on the organization. 

Coaching and Mentoring

A key aspect of servant leadership is the ability to coach and mentor the organization, the team, and the business. The objective of coaching and mentoring is to help people get better at their work, deliver more value, or resolve a conflict or problem. The practitioner should be able to coach as well as mentor. They should understand different formal techniques and be able to apply those techniques in different complex situations. 


The ability to inspire others to learn and share information in an effective, repeatable, and efficient manner is a key aspect to any agile practitioners' skills. The practitioner should understand the value of teaching and appreciate the means of measuring the success of their teaching. They should understand different learning approaches and understand when to apply different techniques in different contexts. 

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