5 Psychological Aspects for being an awesome Scrum Master
We all understand, every field has a skill quotient that you need to achieve to be able to qualify and deliver. It’s a Doctor of Medicine for someone who wants to practice medicine, be a Doctor, and save lives. An Arts degree for an Artist who wants to paint the town in their colors. Similarly, it’s educational degrees, some authentic time-tested certifications, and real world hands-on practical experiences that qualify us to become Scrum Coaches, Scrum Masters, Agile Consultants and so on.
What makes a better artist is the ability to see the world and empathize with the art it requires. Doctors can have a degree qualifying them to be the best in their profession, but would you visit them again if they don’t give you a listening ear? What if they don’t ask open-ended questions from their experience to seek first to understand, then to be understood? What if they prescribe medicine without taking into account your allergies, immunity and actual health conditions?
Similarly, there are some psychological aspects, call it invisible forces, that are needed to be an awesome Scrum Master, Coach or Consultant that you just can’t ignore.
I want to take this opportunity to share the top five values that have helped me to be a better Scrum professional in today’s ever evolving, beautiful, but at times chaotic world.
- Empathy: Spend time connecting with people to gain their trust and earn their respect. Respect cannot be demanded with titles. Be positive, keep an open mind, and believe that everyone is doing the best job to his or her potential.
- Humility: Serve people and teams to make a measurable positive difference in their lives. Don’t be judgmental. Use evidence, data and facts as a compass to help with your decisions.
- Compassionate: Be kind, down to earth and practice tolerance. Have faith in yourself and believe in your abilities. Make your own magic.
- Authentic: Be honest, be genuine and be real. Copying or imitating is easy, but that’s not you. Use your imagination and creativity and contribute something new and useful back to the community.
- Forgive: Everyone makes mistakes. Let go, make peace with yourself, and learn the art of forgiveness and move on. Practice collaboration over competition.
I don’t claim to have mastered the above values and I honestly feel one lifetime is too short a time to master them. But, by being mindful and by practicing these values it has helped me be a better Agile Consultant and I sincerely hope it helps you too.