March 29, 2017

Scrum Master Misunderstandings

Currently I'm preparing my presentation and workshop for Scrum Day London and Scrum Day Warsaw. The topic will be "The 8 Stances of a Scrum Master", based on the related white paper. During these sessions I'll share my view on the 8 preferred stances of a Scrum Master. However, I also want to discuss the misunderstandings. In this blog post I'll share the preferred and misunderstood stances. If you've experienced any other misunderstandings; feel free to share them. It's highly appreciated.

The 8 Preferred Stances of a Scrum Master

The Scrum Master acts as a...

  1. Servant Leader whose focus is on the needs of the team members and those they serve (the customer), with the goal of achieving results in line with the organisation’s values, principles, and business objectives.
  2. Coach coaching the individual with a focus on mindset and behaviour, the team in continuous improvement and the organisation in truly collaborating with the Scrum Team.
  3. Facilitator by setting the stage and providing clear boundaries in which the team can collaborate.
  4. Teacher to ensure Scrum and other relevant methods are understood and enacted.
  5. Mentor that transfers agile knowledge and experience to the team.
  6. Manager responsible for managing impediments, eliminating waste, managing the process, managing the team’s health, managing the boundaries of self-organisation, and managing the culture.
  7. Impediment Remover solving blocking issues to the team’s progress, taking into account the self-organising capabilities of the Development Team.
  8. Change Agent to enable a culture in which Scrum Teams can flourish.

An Appropriate Movie for the Misunderstandings

How the Scrum Master Role is Misunderstood

The Scrum Master acts as a...

  • Scribe. Taking notes during every Scrum event. Writing down the entire sprint plan, daily plan, refinement discussions and Retrospective commitments. I've actually experienced a customer that expected the "Scrum Master" to act as a scribe for 4 hours per week...
  • Secretary. Planning all the Scrum events in everyones agenda. Responsible for keeping the teams schedule with holidays and days off up-to-date.
  • Scrum police officer. Rigorously following the rules of Scrum without any empathy for the team's current situation and context. If you're not acting according the Scrum Guide you're doing it wrong. Period.
  • Team boss. The so-called "servant-leader", but actually just the boss of the team. The boss who hires and fires. The boss who decides if someone deserves a salary-increase.
  • The tool administrator. If you need a change in JIRA, TFS or any other tool: the Scrum Master is you're friend. He (or she) knows every workflow by heart.
  • The Scrum Board Owner. Hurray! The team uses a physical whiteboard for the Sprint Backlog and other team related information. Unfortunately there's only one person using and updating it: the Scrum Master... The other team members update their progress in a digital tool.
  • Chairman of the daily Scrum. Every morning the team provides a status update to the chairman of the daily Scrum. This offers the Scrum Master the necessary information to write the daily status-report to his/her superiors.
  • Hero. It's a bird. It's a plane. It's the Super Scrum Master!!! Solving all your impediments before it actually even was an impediment. The hero is addicted to the adrenaline of solving "problems" . It's not about the team, is about increasing his status as a hero.
  • Coffee clerk. There's nothing wrong with getting coffee for your team members. That's even very collegial. But if you're main purpose during the day is providing the team with coffee... than you're missing the point of being a Scrum Master.

Closing

In this blog post I've described the preferred stances of a Scrum Master but also the most common misunderstandings. Both will be part of the presentation and workshop I'll be providing at Scrum Day London and Scrum Day Warsaw (and probably other seminars as well).

My questions to you are:

  • What do you think of these misunderstandings? Do you recognise them?
  • If you know a better description, what would that be?
  • What are other misunderstandings that you've experienced?

As always your feedback is highly appreciated!