Enable collaboration for eliciting feedback

While it is important for the Scrum Team to have a healthy internal dynamic, their ability to cooperate externally with customers and end users Sprint by Sprint is equally vital to benefit from short feedback loops. Scrum Masters should be ready to enable or facilitate communication and collaboration among stakeholders and the Product Owner and Developers when requested or needed. 

A good place to start is by improving not only your own facilitation skills as a Scrum Master, but also encourage everyone else in the team to develop these skills. The material on the Professional Scrum Competency of Facilitation can help you consider purposeful facilitation with supporting techniques to enable transparency and engagement.

 

References

Learning Series
Facilitation can be used to lead people toward agreed-upon objectives in a manner that encourages participation, ownership and creativity by all involved. Learn about the principles of facilitation, skills and traits of a facilitator, how to facilitate diverse perspectives and explore some facilitation techniques for the Scrum Events.

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There is no one direct path to become a great Scrum Master. However, we've assembled a few insights and ideas on topics such as driving toward goals, living the Scrum Values, enabling collaboration, removing obstacles, instilling self-management, promoting psychological safety, and encouraging a continuous improvement mindset.