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Professional Scrum Competency: Developing People and Teams

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Traditional management models consider the work of people and team development to be the job of the team’s manager. Scrum puts specific responsibility on Scrum Masters to support and guide Scrum Team members (as well as other members of the organization). However, team development is not only the responsibility of the Scrum Master. Since Scrum Teams are self-managing, all team members are responsible for helping the team continually improve through techniques that “develop people and teams.” 

Key Focus Areas

This competency has six key focus areas:

Learning Series
The best way to support a team working on complex problems is to give them the space to determine how to do their work, rather than directing them. Learn about self-managing teams and their characteristics. Explore some myths and misunderstandings about self-management.
Learning Series
The ways that leaders present themselves and interact with their colleagues can either support agility, or defeat it. Learn the difference between leaders and managers and the traits of an agile leadership style. Explore why we speak more about agile leadership and not servant leadership.
Learning Series
Facilitation can be used to lead people toward agreed-upon objectives in a manner that encourages participation, ownership and creativity by all involved. Learn about the principles of facilitation, skills and traits of a facilitator, how to facilitate diverse perspectives and explore some facilitation techniques for the Scrum Events.


Learning Series
The coach’s job is to be a process expert, enabling those they are coaching to achieve their goals using skills such as developmental conversations, active listening and asking thought-provoking questions. Learn a few of the coaching principles, traits and skills of a coach, and why coaching is beneficial for Scrum Teams.
Learning Series
Anyone can act as a teacher, helping your colleagues obtain new knowledge or learn new skills. However, if you want to become a very effective teacher, it’s best if you learn a few of the principles of the teaching profession, the skills and traits of a teacher and when teaching can be helpful for a Scrum Team.
Learning Series
Mentoring is a mutually beneficial relationship in which a mentor provides guidance to a mentee to help the mentee reach their goals. It’s often confused with coaching. Learn why mentoring is beneficial for Scrum Team, mentoring principles, skills and traits of a mentor as well as the traits of a mentee.


Related Information

Facilitation, coaching, teaching and mentoring embody specific skills that are used in continuous self and team improvement. Since we use these words in every day speech, we find that there is often confusion about the differences among them. The following will help you better understand the similarities and differences among these disciplines:

When to use Facilitation, Coaching, Mentoring or Teaching We often use the words “coaching,” “mentoring,” “teaching,” and “facilitating” informally. We may say that we're being coached on how to become a better golfer, or that the person managing the agenda in a meeting is the meeting's facilitat...
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