Professional Scrum Master

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Frequently Asked Questions (FAQ)

1- Is there any prerequisite for this course?
Nope. This is the foundational Scrum course and walks you through everything step-by-step, even if you’ve never heard about Scrum.

2- What is included in the course fee?
This PSM package gives you four categories of services:

Preparation section: Preparation call + Free case study

Training section: Two days of the PSM class (16 hours) + Course materials + Miro content 

Certification section: Two attempts for the PSM I exam + Three complete PSM I mock tests with explanatory answers + PSM I exam tips & tricks training manual + One hour exam preparation coaching session + 40% discount on the PSM II exam 

Job Onboarding section: Two one-hour job onboarding coaching sessions + 10 Day Understand Developers video course + 4-hour live class named Practical Performance Evaluation for Scrum Teams + WhatsApp support group.
 

3- What does practical exercise mean? 
In each session, you will get one or more practical exercises to experience Scrum concepts in action. You will make your hands dirty with other classmates, which gives you an exceptional experience of learning.

4- Is there any certificate for this course?
Absolutely. Participants of the PSM course will get two attempts for the PSM I exam included in the class fee. You need to pass the exam to get the certificate.

5- What are the characteristics of the PSM I exam?
You will get 80 questions with a 60-minute timeframe and need to score 85% to pass. The exam is online, and you can take it from any internet-connected computer, even from home.
 

6- What if I don't pass the PSM I exam on the first attempt?
You will be given a second chance free of charge and automatically if your first attempt was made within 14 days of the training.

7- Is there any annual renewal fee for the PSM I certificate?
No. This is a lifetime certificate and doesn’t expire. So, no annual renewal fee is required.

8- Is there any mock test (simulated exam) for the PSM I exam?
Yes. You will receive 3 complete PSM I mock exams plus a tips and tricks manual for the exam that you can use to practice and prepare yourself before taking the main exam. You can take the mock exams as many times as you want.

9- Do I see the PSM I certificate on my profile on the Scrum.org website?
Absolutely. As this is a formal course of Scrum.org, if you pass the exam, you will see your earned PSM I certificate on your profile on the Scrum.org website. 

10- How do I do class exercises?
Participants will be divided into teams with a maximum of 3 members. They do exercises together in each team to create synergy and, of course, learn from each other.
 

11- Will the class really help me to immediately start applying Scrum in my daily work?
Absolutely. You will leave the class with a bunch of practical learnings, preparing you to implement them in your context right the day after the class.

12- Can I claim PMI PDU credits for attending the PSM class?
Yes. You can claim 14 PDUs for attending the PSM class.

13- Is it possible to rejoin the class in the future?
Absolutely. You are always welcome to rejoin one of our public PSM classes free of charge to refresh your mind (exam not included). If you want to retake the class, just send us an email.

14- Is the trainer available after the training if I need help?
For sure. After class, you will be added to a WhatsApp group created specifically for your PSM class, where you have access to your classmates and the trainer to get instant support whenever you need.

15- What is the vibe of the class?
Classes don’t need to be boring. The intention of this class is not only we want to effectively learn together, but we also want to do it with joy. So, get ready to experience both learning and fun in an energetic class. 
 

16- What is the best way of being in class that I should show?
The more you give to the class by your proactiveness, the more you will get from the class. So, just make a definite decision that you will bring your best to the class where you are completely active, contribute to all exercises, and help other learners to get the most out of the class. This way, you will experience a class that you haven’t seen before.

17- My company pays the class fee, but they pay it later. Is it possible to get the invoice and send it to my company to process and pay it?
For most of my clients, their companies pay the fee, and they usually have their internal financial process, which needs some time to process and pay the invoice. It is well-understood and natural. You have two options:
1- Send us an email to support@scrumschool.org with all the information of your company. We create and send you the invoice. Then you can forward it to your company to start processing it.
2- At the end of the booking process on our website, choose the “Book and pay later via an invoice” option. By doing this, you reserve your seat and receive the invoice automatically. Then you can send it to your company to start processing it.
 

18- Is it possible to have a direct chat with you if I have questions?
Absolutely. You can book a free video call with me on Calendly to ask all your questions and then register for the course. Or you can send an email to support@scrumschool.org.
 

19- What tools do you use to run the class?
We use Zoom and Miro to run the online class. On Miro, we use a unique structure for the content.
 

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