Managing changing inquiries, called suspenses or tasks, and applying Scrum/2w Sprints?
I work for an organization that wants to apply Scrum with 2/w sprints to the management of tasks or suspenses. The criteria of the task/suspense changes consistently. There is no involvement in software development - this is more of an operational level, administrative tasks that need an answer, guidance, process document. I feel like I am trying to fit a square peg into a hole. We work with moving targets and the team environment isn't taking action to answer basic tasks/suspenses in a 2/w timeframe or use the system we have available to us. We are also working in Jira, software development version. I don't know how to get them to back down form pushing ahead with Scrum and sprints and instead apply Agile methodologies and if we need to embrace something...maybe Kanban? Any advice is greatly appreciated!!!!
In the situation you describe, do you think it would be useful to establish empirical process control?
I've considered that and think it could be the best solution to the process part. But in taking a step back to look at what I believe my biggest hurdle is...the challenge of trying to pull everyone back from what they were attempting to do and starting from the beginning which includes explaining or training on what Agile is and what Scrum is and have my leadership also take ownership in the process -- I walked into a situation or environment where there is no knowledge but focus on buzzwords without background and experience and no ownership. Thanks for the input!