Scrum in a new e-Commerce Team

Sounds like you should investigate the use of a kanban board. Sounds like the requests/work coming in changes on a daily basis.

> How should regular daily tasks - which occur
> really every day or very often - be handled in scrum? 

They are handled in Scrum by challenging them. What value do they add to the product increment? Are they necessary to facilitate its delivery? How can they be optimized to reduce waste?

Thanks for your answers so far. I thought about adding the task as a story in scrum too.

But it's not that easy. I mean tasks / work like:
-customer calls
-making offers for customers
-invoicing transport damages

These and similar tasks take 20-40 % of the day for 2-3 employers.

To add these as a user story seems hard to me. Maybe the workflow board overloads and we lose the focus? On the other side we really see the problems better and can decide what to improve.

It's really a hard decision how to handle this. We could also "reserve" time for these tasks beside scrum. But thats ScrumBUTT ...isnt it?

Any more thoughts / ideas - what would you do in our case? I'm happy to hear from you.

Stories should always represent something of business value to the organization. It is incorrect to use the product backlog as a task board.

There are many instances where team members are impacted by events/issues outside of the sprint. It is important to make these items visible, as they have a direct affect on team capacity to do sprint work. Make them visible, communicate their presence and effect, but don't use a backlog to track such work being performed outside of the sprint.

As a follow-up, knowing the capacity hit your team is taking each day (20-40 % of the day for 2-3 team members), you should be openly exploring ways to reduce the impact of these events on the team.

Thanks for your answer Tomothy!

It's really helpful for me. We soon try it that way. I will update this thread and tell how it did work.

I really don't have eCommerce experience with scrum. If you use these services than please share your experience with us. Online shopping is increasing with the passage of time because it has many advantages. The biggest advantage is time and money saving process as well as it has become the most authentic way of online earning. Online shopping or eCommerce sites are mostly built in different Content Management Systems like Wordpress and Magento or customized affiliate cms ileaddigital(.)com/services/web-design/affiliate-cms-development. Magento CMS is very powerful and complex, but it is striking in its flexibility and functionality. Therefore particularly suitable for large online hypermarket. In principle, the full functionality of the store and provide a free version of CMS, but the company implements and two paid - $ 14 and $ 50 thousand. It has many built in features for eCommerce like multilingual, tax reports, product catalogs etc. But if you are not familiar with development/coding/programming, you should not try Magento CMS otherwise your project could be fail because its user interface is much complicated as compare to others Content Management Systems. Anyways, thanks for making the nice effort.

In my company, we also try to implement Scrum. I work for an IT development company https://belvg.com that specializes in ecommerce, and we have faced the same problems with sales, customer service and marketing employees. Apart from them, the system seems to be functioning rather well, but these three roles just do not seem to fit into the system. We are still looking for the solution and hope to find it soon. 

@jacob, check out the webcast that our Professional Scrum Trainer Dave Dame just recorded on hybrid Scrum Teams that include marketing.  https://www.scrum.org/resources/agile-marketing-scrum-meeting-customer-wherever-they-are

HI, Eric! Thank you for linking me to a useful resource! The information you shared gave us plenty of food for thought.