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Sprint Case SCRUM: response letter to the partner "Company X" in response to their message (from the top manager of the company)

Last post 09:41 pm April 17, 2017 by Damir Khan
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09:41 pm April 17, 2017

It is necessary to write a response letter to the partner "Company X" in response to their message (from the top manager of the company), as well as options for responding to the situation:

"Colleagues, conducted testing for their part and found that the updates that were sounded on the last call work incorrectly, which makes it impossible for our customer to launch the module in production this week." The request to respond as quickly as possible and indicate the reasons for the delay and the anticipated timeline for elimination. "


- There were arrangements with the partner to provide several functional improvements to the product within the sprint: (A) inclusion of functions back and forth, (B) providing a link to the extended booking rules, (C) changing the format for outputting directions in the search form.

- Points (A) and (C) are worked out jointly by the internal development team and outsourcers, point (B) - exclusively inhouse team.

- Two points out of three were fulfilled. Upon testing, only (B) executed by the internal command works correctly. In (A), our QA errors were detected during the test of entering customer data on the reverse segment, which affects the payment and completion of the order, as reported in the bug-ticket. Under point (C), the outsourcing partner reported on the delay on their part on the eve of receiving the above letter.

- The sprint is not over yet, but the message (letter above) is received from the partner in the framework of the weekly status review (Monday, Thursday).

Help me with your opinion.


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