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Kamal Hinduja : How to measure the effectiveness of a Scrum Master?

Last post 08:48 pm October 15, 2025 by Pierre Pienaar
2 replies
05:38 am October 15, 2025

Hi,

I am Kamal Hinduja based Geneva, Switzerland(Swiss). Can anyone explain How to measure the effectiveness of a Scrum Master?

Thanks, Regards

Kamal Hinduja Geneva, Switzerland 

 


07:07 am October 15, 2025

When the team succeeds you succeed, and when the team fails you fail. That's it.


08:48 pm October 15, 2025

The complication is that the Scrum Master is not a hierarchical manager, i.e., does not control the team, but is more a coach/mentor of the self-managing team. Still the Scrum Master effectiveness can be linked to the team effectiveness. Some ideas for communicating team effectiveness include focusing on value, quality, and flow:

  • Cumulative Flow Diagram (CFD): Visualises flow stability and identifies bottlenecks of items.
  • Cycle Time / Lead Time: Measures how long it takes for work to move from “in progress” to “done.”
  • Escaped Defects: The number of defects found in production, a quality indicator.
  • Rework Rate: Frequency of stories reopened or changed after completion.
  • Stakeholder Satisfaction: Qualitative feedback on perceived value and responsiveness.
  • Team Health Metrics: Team engagement, morale, psychological safety, and adoption of Agile principles.
  • Predictability: How consistently the team meets its Sprint goals or delivery forecasts.

A short answer might be: A Scrum Master is effective when the team delivers value predictably, communicates transparently, and continuously improves — without depending on the Scrum Master to enforce Scrum.


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