How can I enable an environment where people have the courage to try new things?
Help to establish psychological safety and build a brave space in which people can raise concerns, questions and act without having the fear of recrimination or humiliation.
- Treat changes for improvement as experiments. Teams should not be afraid to try things out. Experiments are learning opportunities regardless of the outcome. Teams can try phrasing the change for improvement as a hypothesis that they implement and measure the outcome to learn. Also, consider models like Plan-do-check-act (PDCA), Observe-orient-decide-act (OODA), or double-loop learning as a team.
- Encourage an environment with psychological safety
- Facilitate session(s) in which team members can build empathy and shared understanding using tools and techniques such as Empathy Mapping, creating Personal Maps and creating Team Agreements
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In order for Scrum Masters to fulfill their accountability they must enable the team to continuously improve its practices within the Scrum Framework. Learn about how a Scrum Master can instill continuous improvement mindset through an exploration of some frequently asked questions that we’ve encountered from Scrum Teams.