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Non-Technical Leaders in Scrum

September 20, 2023

Leaders in Scrum should focus on trust

The adoption of Scrum, an Agile framework known for its flexibility and adaptability, has extended beyond the realm of software development. Today, Scrum is utilized in various industries, and as a result, leaders from diverse backgrounds are tasked with guiding Scrum teams. While technical expertise can be an asset, it's not always a prerequisite for effective leadership in an Agile environment.

The Changing Landscape of Leadership

In traditional hierarchical structures, leadership often relied heavily on technical proficiency and top-down decision-making. However, Scrum challenges this paradigm by promoting self-organizing teams and shared accountability. This shift in leadership dynamics opens the door for non-technical leaders to excel. Leaders of Agile teams shift their responsibilities from task management to Agile leadership, which means ensuring team members have the tools, resources, and information they need to succeed in delivering value to the customer and meeting company goals.

Emphasizing Communication

Clear and Transparent Communication: Effective communication is the cornerstone of leadership in Scrum. Non-technical leaders should prioritize clear, concise, and transparent communication with their teams. This includes setting expectations, sharing goals, and fostering an environment where team members feel comfortable expressing their ideas and concerns.

Active Listening: Actively listening to team members is crucial. People leaders should encourage open discussions and actively seek input from team members, valuing their insights and experiences.

Ask Questions that Help the Team Focus on a Benefit Mindset: Leaders can foster a benefit mindset within their Scrum teams by asking questions that encourage a focus on delivering value to the customer. Questions such as “What are we trying to accomplish”, or "What value does this bring to our stakeholders?" can guide the team's thinking towards outcomes rather than just completing tasks.

Ensure that the Product Owner Has the Information They Need: Effective communication includes ensuring that the Product Owner, who is responsible for Product strategy - including the content and ordering the Product Backlog - has the information they need to make informed decisions. Leaders should promote a strong connection between the development team, the Product Owner, and key stakeholders, ensuring that requirements, expectations, and feedback flow smoothly, ultimately leading to a better product.

Building Trust

Lead by Example: Leaders can build trust by demonstrating a commitment to Agile principles and values. This includes promoting Agile principles such as helping the team to deliver value frequently and building teams around motivated individuals, supporting self-organization, and championing Agile practices.

Trust the Expertise of the Team: Trust is reciprocal. Non-technical leaders should trust the expertise of their Scrum teams, recognizing that team members are the most knowledgeable about their work. This trust empowers teams to take ownership of their tasks and deliver value.

Acknowledge and Address Knowledge Gaps: It's okay for non-technical leaders to admit when they don't have all the answers. Transparency about knowledge gaps and a willingness to learn alongside the team can foster trust and collaboration.

Fostering Collaboration

Facilitate Collaboration: Leaders play a crucial role in facilitating collaboration within Scrum teams. This involves removing obstacles, promoting cross-functional cooperation, and ensuring that team members have the resources they need.

Celebrate Achievements: Acknowledge and celebrate team achievements and milestones. Recognizing individual and collective contributions fosters a sense of accomplishment and teamwork.

Continuous Improvement: Encourage a culture of continuous improvement by supporting Retrospectives and where necessary, helping the team to implement actions identified during the team’s Retrospective.


Non-technical leaders can excel in Scrum environments by embracing the principles of Agile leadership, emphasizing communication, and fostering trust and collaboration. While technical knowledge can be very valuable, it is not the sole determinant of success in guiding Scrum Teams. Effective leadership in Scrum is about creating an environment where teams can self-organize, continuously improve, and deliver value to stakeholders. By prioritizing open communication, trust, and collaboration, non-technical leaders can guide their Scrum teams to success and contribute to the growth of Agile practices in their organizations. True leadership in Scrum means enabling and empowering teams to achieve their goals by providing the necessary support and guidance.

To learn more about people leadership in an Agile environment, signup for Rebel Scrum’s upcoming Professional Agile Leadership class. Professional Agile Leadership Essentials (PAL-E) is an opportunity for leaders to learn the ‘why’ behind the Scrum framework.

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