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The Scrum Master's Service to Others

Scrum Masters support their colleagues in many different ways. The Scrum Guide outlines some of the service that Scrum Masters provide to others:

  • The Scrum Master serves the Scrum Team in several ways, including:
    • Coaching the team members in self-management and cross-functionality;
    • Helping the Scrum Team focus on creating high-value Increments that meet the Definition of Done;
    • Causing the removal of impediments to the Scrum Team’s progress; and,
    • Ensuring that all Scrum events take place and are positive, productive, and kept within the timebox.
  • The Scrum Master serves the Product Owner in several ways, including:
    • Helping find techniques for effective Product Goal definition and Product Backlog management;
    • Helping the Scrum Team understand the need for clear and concise Product Backlog items;
    • Helping establish empirical product planning for a complex environment; and,
    • Facilitating stakeholder collaboration as requested or needed.
  • The Scrum Master serves the organization in several ways, including:
    • Leading, training, and coaching the organization in its Scrum adoption;
    • Planning and advising Scrum implementations within the organization;
    • Helping employees and stakeholders understand and enact an empirical approach for complex work; and,
    • Removing barriers between stakeholders and Scrum Teams.

They do this by using their knowledge and experience with Scrum, as well as a host of other skills and knowledge.

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The Scrum Master is accountable for the Scrum Team’s effectiveness and for establishing Scrum as it is defined in the Scrum Guide. Excellent Scrum Masters help their teams deliver value. They can help transform a team that struggles, into a team that delivers value every Sprint.