Skip to main content

Due to the Russian invasion of Ukraine, we have paused all purchases and training in and from Russia.


When "Ask the Team" is not appropriate

November 8, 2022
Join PST Andy Hiles, Jessica Martin, Agile Coach and PST Ravi Verma in a panel discussion hosted by Patricia Kong, where they will share their experiences with creating psychological safety in teams by using effective facilitation skills in conversations and other interactions.

How to Facilitate the Sprint Review

October 4, 2022
In this Introduction to Facilitating a Sprint Review, you will learn a facilitation technique that can help turn the Sprint Review into a more engaging and collaborative session so that you can gather valuable feedback from stakeholders to determine future adaptations of your product. (5:51 Minutes)
Blog Post

The Best Product Owners Have Great Facilitation Skills

September 19, 2022
Given that the Product Owner may represent the needs of many stakeholders, these stakeholders will lobby for their requests.  Unfortunately, some stakeholders often intimidate others as a means to get what they want.  Some will argue publicly, and some will take it offline. Facilitation skills will help you successfully navigate difficult conversations.

The Importance of Facilitation Skills on the Scrum Team

September 13, 2022
In this episode of the Community Podcast, Patricia Kong leads a discussion with PSTs Todd Miller and Glaudia Califano focused on how Facilitation can help Scrum Teams, the importance of Facilitation Skills for Scrum Team members and the themes that inspired the creation of the new Professional Scrum Facilitation Skills training course. 
Blog Post

Facilitation Exercise for Scrum Team Accountabilities

September 6, 2022
The Scrum Team consists of three accountabilities: Developers, Product Owner, and Scrum Master. Yet Scrum Team accountabilities and responsibilities can be confusing, misunderstood, and lack shared understanding between its members and the organization. This exercise makes transparent the accountabilities of each team member by driving conversations about what team members agree on and where there are gaps. Use this exercise when new teams are formed, or when you see misunderstandings and knowledge gaps around Scrum Team accountabilities and expectations.
Blog Post

Retrospective First Principles

September 6, 2022
What is your take on the Retrospective: A routine exercise at the end of a Sprint, supported by standard operating procedures? Or a critical part of a Scrum team’s journey of continuous improvement?

Ask a Professional Scrum Trainer - Scrum Outside of Software

August 25, 2022
In this episode of Ask a Professional Scrum Trainer, PSTs Daria Bagina, Shirley Santiago and Mary Iqbal answer your burning questions about Scrum and the challenges you or your teams may be facing when using Scrum in a setting that is not software-based, such as marketing, energy, insurance, finance and more.
Blog Post

Too stressed to be creative?

August 25, 2022
Innovation and creativity are crushed by common organizational practices. Urgency, stress, multitasking, back-to-back meetings, all contribute to the issue. Break the rut by creating intentional space for innovation and unlock your creativity.
Blog Post

Facilitation tips for Daily Scrum

August 24, 2022
So you recently started using Scrum and are struggling to get the most out of the Scrum events? Or, maybe your journey with Scrum has been going on for some time and you still feel that something is missing in your meetings. I hear you! It might be challenging to switch from well known and understood habits and practices, and introduce changes to your process of complex problem solving. In this blog post you will find some tips and tricks that will boost facilitation of your Daily Scrum. Perhaps some of the tools and techniques will help you when facilitating other events too.
Blog Post

The balance of power in Scrum

August 22, 2022
I think of the three accountabilities in the Scrum framework as creating a balance of power.  But what happens when an individual fulfilling one (or more!) of the accountabilities in Scrum gets a bit — um — power hungry?  In this article, we will discuss a few examples of how people fulfilling each of the three accountabilities can overstep their bounds. 
Blog Post

Why is my Daily Scrum taking more than 15 minutes?

August 18, 2022
Daily Scrum events are filled with 3 questions and meandering discussions about tickets that are in progress. Too many topics and not enough time is the typical opinion. So, how about that Sprint Goal? Likely it’s missing or it’s the token “get all the work done” goal. Stop dividing and conquering. Create a legitimate Sprint Goal and collectively measure progress. When you have a good Sprint Goal, 15 minutes is plenty of time to make a collective plan for the day.
Blog Post

What are Epics and Features?

August 16, 2022
Epics and features are complementary Scrum practices that some Product Owners use to organize their Product Backlog. Like a folder structure, they are a convenient way to group PBIs into meaningful groups.
Podcast Community Podcast - Company Spotlight - Scrum at Gillette

August 12, 2022
In this podcast we feature Professional Scrum Trainers and other Scrum Practitioners sharing their stories and experiences to help learn from the experience of others. In this episode, host Dave West interviews David Ingram, VP of Global R&D at Gillette about developing razors using Scrum and how they transitioned to Scrum to do so. (21:16 Minutes)
Blog Post

Agile Principles – Simplicity

August 12, 2022
This post is the first in an ongoing series revisiting the principles behind the Agile Manifesto. This post is focused on the following important principle – “Simplicity–the art of maximizing the amount of work not done–is essential.”
Blog Post

The three worst Scrum “customizations”

August 8, 2022
As a minimalist framework, Scrum contains only what is needed. Every piece of the Scrum framework is there for a reason. When teams modify any part, they won’t get the full benefits of Scrum. In this article, we will discuss three of the worst Scrum “customizations.” Warning: don’t try these in your organization!