This is the second part of the four-part series on conflict. In the first part, we explored why we need conflict. In this post, we explore how to establish clear boundaries at the start of the event to provide the environment that will enable you as a facilitator to navigate through conflict. 

As a facilitator, your purpose is to hold the space to allow the people in the event to achieve the agreed outcomes. This will require distance from the participants as the focus is on helping the people work through the agenda to deliver the outcomes. This is the first of a four part series.

Die wichtigste Aufgabe als Facilitator ist nicht, zu facilitieren. Stattdessen solltest du deinem Team die Groan Zone erklären. 99 % der Scrum Master machen den Fehler, dass sie ihr Wissen und ihre Erfahrung mit Gruppendynamik nicht mit ihrem Team teilen. Dadurch zwingen sie ihr Team bei der Mode...

Use "Discovery & Action Dialogue" and learn how to ask questions that include different perspectives, and to identify specific and actionable solutions.

Get to know your new Scrum Team now! Explore these 7 facilitation tips to start your Scrum Team.

Let’s look at how as a Scrum Master, you can facilitate a self-organization session, because the most empowered Scrum Teams determine the structure and organization of the team.

Three simple Retrospective formats based on the Liberating Structures “Conversation Cafe”, “Troika Consulting”, and “Discovery & Action Dialogue”.

Join PST Andy Hiles, Jessica Martin, Agile Coach and PST Ravi Verma in a panel discussion hosted by Patricia Kong, where they share their experiences with creating psychological safety in teams by using effective facilitation skills in conversations and other interactions.

Scrum define eventos para crear cadencia, ritmo y mejorar la transparencia. Puede suceder que los miembros del equipo no encuentren utilidad en su uso o que el resultado no sea efectivo o el esperado. Estas circunstancias pueden ser mejorados con una facilitación para impactar en forma positiva e...

In this episode of Ask a Professional Scrum Trainer moderated by Patricia Kong, PSTs Simon Flossmann and David Spinks answer your burning questions about Scrum and the challenges you or your teams may be facing when using Scrum, particularly within the Scrum events and other scenarios when it may be...

In this Introduction to Facilitating the Sprint Retrospective video, you'll learn step-by-step how to guide your team through a Sprint Retrospective with techniques such as the Prime Directive, the Perfection Game, Dot Voting and Affinity Mapping so that your team can leave the Sprint Retrospective ...

In this webinar, Patricia Kong and PST David Spinks discuss the group dynamics involved in decision making and how facilitation skills can help a Scrum Team navigate through periods of frustration, confusion or disengagement to reach true alignment on their collective decisions.

In this Introduction to Facilitating a Sprint Review, you will learn a facilitation technique that can help turn the Sprint Review into a more engaging and collaborative session so that you can gather valuable feedback from stakeholders to determine future adaptations of your product. (5:51 Minutes)

Im August hat Scrum.org ein neues Assessment zusammen mit einem neuen Kurs veröffentlicht. Das Professional-Scrum-Facilitation-Skills-Assessment (PSFS) hilft dir, dein Facilitation-Wissen zu evaluieren. Ich habe bei der Vorbereitung mitgewirkt und kann deshalb wertvolle Einsichten in Scrum und di...

Within the Scrum community, Open Space Technology is a common practice. This post can be useful to make the most out of it! 

Given that the Product Owner may represent the needs of many stakeholders, these stakeholders will lobby for their requests.  Unfortunately, some stakeholders often intimidate others as a means to get what they want.  Some will argue publicly, and some will take it offline. Facilitation skills will...

Esta semana Scrum.org anunció un nuevo curso basado en habilidades que se enfoca en la facilitación. Se llama Professional Scrum Facilitation Skills (PSFS) y proporciona una experiencia de aprendizaje práctica centrada en el desarrollo de habilidades de facilitación y la mentalidad para aplicarl...

Tips and tricks to make Sprint Planning easier, master the "Groan Zone" and achieve strong outcomes.

Facilitation plays an important part in helping people to understand and achieve their shared goals and objectives. Here are 5 ways to improve your meetings and Scrum events whether you are new to facilitation or developing your skills to help your Scrum Teams thrive in the pursuit of value.

Patricia Kong leads a discussion with PSTs Todd Miller and Glaudia Califano focused on how Facilitation can help Scrum Teams, the importance of Facilitation Skills for Scrum Team members. (26:37 Minutes)

Today, Scrum.org announced a new skills-based course focusing on facilitation. Professional Scrum Facilitation Skills (PSFS). This class provides a practical, hands-on learning experience focused on developing facilitation skills and the mindset to apply them. This class responds to the importance o...

Hand aufs Herz: Wie lange plant dein Scrum Team einen Sprint? Wenn es so lange dauert, wie bei mir damals, dann wahrscheinlich viel zu lange. 2018 kam ich neu als Scrum Master zu einem Team. Das Team plante seinen Sprint so: Das Team wählte eine User Story aus dem Backlog für diesen Sprint ...

This video explores the dynamics of diverse perspectives in Scrum Teams. You'll learn why teams should acknowledge their misunderstandings and build empathy in order to truly build shared understanding when making decisions. (5:26 Minutes)

The Scrum Team consists of three accountabilities: Developers, Product Owner, and Scrum Master. Yet Scrum Team accountabilities and responsibilities can be confusing, misunderstood, and lack shared understanding between its members and the organization. This exercise makes transparent the accountabi...

What is your take on the Retrospective: A routine exercise at the end of a Sprint, supported by standard operating procedures? Or a critical part of a Scrum team’s journey of continuous improvement?

Agile for Humans has launched a new YouTube series called SUCCESSFUL FACILITATION. Episode 4 explores a facilitation technique: Training From the Back of the Room.

Great facilitation makes it easier for everyone to participate, collaborate, and find shared understanding to reach the desired objective. Facilitate effective Scrum events and other meetings by starting with a well-thought-out facilitator guide.

Agile for Humans has launched a new YouTube series called SUCCESSFUL FACILITATION. Episode 3 explores a facilitation technique: Liberating Structure 1-2-4-ALL

In this episode of Ask a Professional Scrum Trainer, PSTs Daria Bagina, Shirley Santiago and Mary Iqbal answer questions about Scrum and the challenges faced facing when using Scrum in a setting that is not software-based. (59:21 Minutes)

Agile for Humans has launched a new YouTube series called SUCCESSFUL FACILITATION. Episode 2 answers the question: "What are Liberating Structures?"

How often have you thought: "This Sprint Review is useless and boring!" or "We are just reviewing internally what we already have seen before as a Scrum Team. We have no new feedback. Let's skip this event. Waste of time."

Scientific insights into what creates stress, and how motivation can buffer it. With 5 practical ways to reduce stress and increase motivation

So you recently started using Scrum and are struggling to get the most out of the Scrum events? Or, maybe your journey with Scrum has been going on for some time and you still feel that something is missing in your meetings. I hear you! It might be challenging to switch from well known and understoo...

Everyone on the Scrum Team should level up their facilitation skills. In this video, Todd and Ryan explore why this skill is essential to a Scrum Team and how to improve in this critical area of complex work.

La facilitación se enfoca en ayudar a crear un entorno saludable y de seguridad donde las personas puedas generar ideas en forma creativa y de usar los diferentes puntos de vista para lograr soluciones definidas en un trabajo en equipo. Las técnicas de facilitación junto con los valores pueden po...

In this Introduction to Facilitating Sprint Planning video, you'll learn how and when to use facilitation techniques such as roman voting, visualization, and powerful questioning so that your team can leave Sprint Planning with a Sprint Goal that is in pursuit of the Product Goal and an initial plan...

Im Daily Scrum deines Teams sprechen immer nur die Gleichen und jeder rechtfertigt sich, was er gestern getan hat? Das Resultat davon ist, dass sich das Daily Scrum ewig hinzieht. Im Folgenden findest du drei Facilitation-Tipps, die dir helfen werden, das Daily Scrum innerhalb der vorgegeben Tim...

A quoi correspond la facilitation dans une Scrum Team ? Qui s'assure que les événements sont correctement facilités, et comment ? Comment le Scrum Master peut servir la Scrum Team en passant le relais à ses co-équipiers ?

Daily Scrum events are filled with 3 questions and meandering discussions about tickets that are in progress. Too many topics and not enough time is the typical opinion. So, how about that Sprint Goal? Likely it’s missing or it’s the token “get all the work done” goal. Stop dividing and conquering. ...

Many new Scrum Masters need help to gain facilitation skills to leverage the potential of diverse perspectives within their team. By improving facilitation, it should also help to improve the interactions within Scrum events and also improve participatory decision making. The purpose of this blog po...

In this blog post, we describe the purpose of Generative Relationships STAR, how it works, and when you could use it with your Scrum Team.

3 Do-it-yourself workshops to help your Scrum team improve (the lack of) task- and relationship conflict

Die Diskussion im Daily Stand-up dauert schon wieder ewig. Du weißt nicht, wie du eingreifen sollst. Du stehst nur hilflos daneben. Wenn dir dieses Gefühl bekannt vorkommt, dann bist du nicht allein. Tatsächlich geht es vielen Scrum Mastern am Anfang ihrer Karriere so. Bis sie durch viele Tri...

Scrum Master zu sein, ist nicht einfach. Wir sollen dem Team helfen, die Theorie hinter Scrum zu verstehen, die Mitglieder des Teams in Selbstmanagement coachen, Hindernisse aus dem Weg räumen, die die Entwicklungsgeschwindigkeit verlangsamen, und vor allem das Unternehmen so verändern, dass es v...

Facilitieren ist ein schwieriges Wort. Es impliziert so viel und deshalb ist es schwierig, genau festzulegen, was gute „Facilitation“ eigentlich ausmacht. Komplexe Arbeit verläuft in den seltensten Fällen wie geplant. Scrum Master facilitieren die Arbeit des Teams, damit sie das Wesentliche n...

Produktive Scrum Events, die sich mühelos anfühlen, passieren nicht einfach so. Sie werden situativ aus einzelnen, kleinen Bausteinen zusammengesetzt. Erfahrene Scrum Master bedienen sich dabei an ihrer Toolbox von Facilitation-Methoden und -Techniken, die sie über die Jahre mühevoll gesammel...

Keine Zeit für eine langwierige Facilitation-Ausbildung? 5 einfache Facilitation-Hacks, um alle Teilnehmer in deinen Onlineworkshops einzubeziehen:

What science tells us about how work agreements create high-performing teams. And five practical areas to focus on.

The diversity of a group of people offers a great opportunity to tap into a wider range of creativity and innovation, but it can also lead to misunderstandings and clashes. I have experienced how the journey from exploring a group’s different perspectives and ideas (divergent thinking) to a shared u...

Professional Scrum Facilitation Skills™ is an interactive course designed to help Scrum practitioners develop a facilitator’s mindset, proficiency in facilitation skills, and learn when and how to select effective techniques for various circumstances. Strong facilitation skills enable better problem...