Blog Post
Trapped in an Operating Model While Culture Eats Your Strategy
September 12, 2025
Many confuse operating models with organization design. Operating models, as defined by Jeanne W. Ross focus on daily operations, resources, governance, planning, performance but are too narrow to shape the whole org-design. Organization design, shown in the Star Model by Jay Galbraith, aligns strategy, structure, processes, rewards, and people. Confusing the two causes local fixes without systemic change — and culture quickly eats strategy when the system stays the same.